Bought 5 months prior , got cancelled last 2-3days,expensive

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jkalin123's review of Seatwave - www.seatwave.com

“Bought 5 months prior , got cancelled last...”

Written on: 13/05/2013 by jkalin123 (1 review written)

We bought a tickets 5 months before event and we have got a lot of mails that everything is ok, but then last 2-3 days before event we have got appologize on email that tickets are cancelleld. Ok we must admit that after a lot of communication via email and telephone we managed a local hotel address and when we have arrived to the local hotel (the the same day of the event), better tickets were waiting us in the reception!! Neverthless at the end we have got a tickets and have been to the concert, we were very nervious because of a lot of unnecessary complications of planned trip in advance.

Moreover i thing that tickets are quite expensive because of a lot of additional fees.

Support stuff did call us on phone the day before event, but before that, we have been send almost 10+ emails.

  • Pink Vienna

    Event

  • Selection of tickets available

  • Ease of ordering

  • Customer service

  • High

    Booking fee

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Seatwaveteam's Response to jkalin123's Review

Written on: 15/05/2013

Hi there,

Our priority here at Seatwave is to ensure that we get you to the chosen event so we are very careful to follow up any unusual issues that may arise and this would have been one of them.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world. We can assure you that we have strict terms and conditions in place to ensure sellers fulfil their orders as advertised. However, in the very unlikely event that a seller is unable to fulfil a sale, seatwave protects the buyer with a ticket guarantee, which means we will step in and try to source replacement tickets regardless of any potential expense to us, as we genuinely care about getting people to live events.

Our main objective was to make sure that you attended the concert.

We as a marketplace have done everything we can to rectify the situation, that was caused by the original seller letting us both down. In recognition of the disappointment experienced we have not only worked incredibly hard in finding a replacement but also paid an additional amount for those as we genuinely cared about getting you to the event.

We are very proud of our company and the way we work, we offer a safe and transparent marketplace and we genuinely care about our customers and their experience.

Seatwave

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