paid for ticket for £ 123 - get ticket for £ 44.75

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very_unsatisfied_client's review of Seatwave - www.seatwave.com

“paid for ticket for £ 123 - get ticket for £ 44.75 ”

Written on: 11/05/2013 by very_unsatisfied_client (1 review written)

I bought a ticket through the Seatwave agency in February and paid £123 for it.
I got a ticket in May and when I print it - the price on it was £ 40 !!!! In addition was Eventim agency name on it.
I will try to find when I can complain about.

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Perkinscarl's Response to very_unsatisfied_client's Review

Written on: 13/05/2013

Seatwave is not a primary ticket agent. The prices are set by others who wish to sell their tickets. They can ask what they want and you have a choice wether or not you purchase them. Face value is clearly visible so what is the point in leaving a negative review? It's not Seatwave's fault that you bought the tickets.

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Seatwaveteam's Response to very_unsatisfied_client's Review

Written on: 15/05/2013

Hi there,

The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.


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