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Asked by Jennymoraes on 11th March 2014 Report this content
I bought very expensive tickets for George and Carl boxing match as a present. After reading the reviews I am worried about fake tickets . How do I put my mind to rest ?

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Answers (8)
Report this content AlfieVest Written on: 12/03/2014
Honestly, you can't. They can only check them at the venue, on the day. The only thing I would recommend is getting to the venue way in advance, so that if they are fake, your friends have a chance of getting in anyway (they will have to buy new tickets, but can then go through the laborious process of getting a refund, so at least they got to see the match). I just won't ever buy from Seatwave again. They are the only company that consistently doesn't catch fake tickets - most of the others send you a text right before and manage to catch it!
Report this content Matchbox Written on: 12/03/2014
I Bought tickets in 2012 to see Matchbox Twenty at Shepherds Bush in London. They were NOT fake. Everything was in order and dealt with in a very professional manner.
Report this content Serena1984 Written on: 12/03/2014
The bad news is, there is no absolute certainty that the tickets aren't fake, it's a bit of a gamble. But I've not had a problem with Seatwave yet and if it's through Seatwave, they have a guarantee - so if you don't receive the tickets or they're fake, you'll get your money back and the seller won't get their money and will likely be black-listed from the site, so it's in everyone's best interest to get valid tickets to you. Seatwave prefer the seller uses recorded post, however they still may be only able to post them out to you closer to the time of the event, but if you still haven't received them 5 days to the event, contact Seatwave. At the end of the day, if they're fake, you won't be able to use them and you'll likely miss out on your event, but you'd get all your money back - if that's any consolation.
Report this content daniellemonltd Written on: 12/03/2014
I had the same worry when I bought tickets to Depeche Mode last year. But everything went smoothly. Seatwave is secure.:-)
Report this content janiegirl Written on: 12/03/2014
I bought tickets for Muse in Madrid, Seatwave handled my enquiry well and the tickets -although plain and without any logo - were NOT FAKE. I had an excellent time at the gig - thanks Seatwave!
Report this content nelligent Written on: 12/03/2014
I have bought many tickets on Seatwave and they have all been successful. However, they do offer a ticket integrity which means that they will do their best to make sure you get to see the event if not they will make a full refund.
Report this content ElizabethD Written on: 16/03/2014
You can't I bought 2 lots of tickets for One direction neither showed up. Ended up hanging around in Manchester for 6 hours having booked tickets for the 2.30 show and being given them eventually for 7.30. Didn't get home till 1am. Was promised a refund that never arrived would never trust seatwave again.
Report this content jorist Written on: 16/03/2014
No worries. I bought 2 tkts for Pearl Jam in Amsterdam. Was worried a bit like you. But I got in like a lot of others through seatwave. Just bring a print out of your seatwave ticket. Have fun.
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Asked by Vipulloona on 21st February 2014 Report this content
I have booked 8 madness pass for 2nd weekend of tomorrow land 2014 but I am not getting a satisfactory reply from seat wave and tomorrow land sites recommends not to buy tickets from them....can I get some assurance that I get the passes ASAP or get my refund back?  Vipul loona Dubai

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Answers (14)
Report this content cathousefood Written on: 24/02/2014
Never had a problem with seatwave personally so I wouldn't worry too much; but don't understand why you are not getting a satisfactory reply?
Report this content mayferch Written on: 24/02/2014
Hi, in Seatwave you are buying directly from someone else who's bought the ticket - so you depend on them to send these to you. This is why you might see a delay, Seatwave will depend on whoever you bought the ticket from. The good thing about doing it through Seatwave is that their guarantee is that if the seller fails to send you the tickets or if your tickets don't work, they will find you replacement tickets and if that is not possible they will give you a full refund. Seatwave don't actually give the money to the seller until after the event, so if you did have any problems the seller wouldnt get paid. There is still plenty of time though until the event so I wouldnt worry too much.
Report this content Serena1984 Written on: 24/02/2014
I was a little apprehensive with my first purchase from Seatwave, I was worried the tickets wouldn't come or wouldn't be valid - but I needn't have worried as it was all fine. I use Seatwave quite a lot to buy and sell and so far have not had any problems. Some sites don't recommend Seatwave as you can pay way over the face-value, but if you don't receive the tickets, etc, then there is a guarantee, and the seller wouldn't get their money so it's in their best interest to get the tickets to you. I'm not sure why you haven't received a reply from seatwave. If you're on twitter you can tweet them (@seatwave) your concerns and see if you get an answer there, as I've noticed service companies often pay attention to tweets since they are very public.
Report this content GaryGo Written on: 24/02/2014
I'm not too sure when your event is taking place, but I ordered via Seatwave in December for two Avcii concert tickets for my son. The tickets arrived via registered post about a month before the concert (the concert was last week). My son and his friend attended the concert, had a great time with no problems. I'm not a big fan of "legalised ticket touting". I would say it's one step better than buying from outside the venue. I would only worry if the tickets are not with you two weeks before.
Report this content LancsExile Written on: 24/02/2014
I too have bought and sold several times without any problem from Seatwave. Many venues/ticket agents are now not despatching tickets til much closer to the event so it could be that the seller has not yet got the tickets to send to you just yet. Seatwave advise you to contact them if you haven't received your tickets 5 days before the event/date you are due to travel to event which could perhaps explain why they're not responding?
Report this content tomaky Written on: 24/02/2014
Hi I have never had a problem. Tickets can arrive late in the day as they rely on the original owner. Ordered on 2 occasions now and would do so again.
Report this content habown Written on: 24/02/2014
Hi, I've had no problems with Seatwave. As others have said, they act as a go between and the tickets come directly from the seller. They may not arrive until just before the event.
Report this content purple227corrie Written on: 24/02/2014
I agree with Mayferch. You are buying from someone selling on the Seatwave site, and they will have to wait until they physically have the tickets before they can send them to you. As Mayferch says Seatwave won't pay them until you confirm you have the tickets. My tickets didn't arrive until a couple of days before the event, like you I was panicking because I had paid over the odds to buy front row seats and even when I had them I was scared in case they were fake but they were absolutely genuine. I would defintely use Seatwave again.
Report this content tania_p Written on: 24/02/2014
Hi! I've bought tickets for 1D concert in London. Although I've received them only one week before the event, everything has been ok. I think you shouldn't worry.
Report this content Chappo72 Written on: 24/02/2014
I have used seatwave a number of times and have always found them to be very reliable. They are normally very quick at responding to questions so I would recommend you contact them again. Regards
Report this content RetroMetro.co Written on: 25/02/2014
Passes for that festival don't go out from the organisers til June/July. They have only been on *presale* for six days at the time of your query.  I suggest you give Seatwave rather more of a chance. The wristbands don't even exist yet - and I've had superlative service from Seatwave myself. Organisers don't like their tickets going out through any third party, unless it's a scalper they have a prior price-fixing arrangement with. Which for me is a vote for Seatwave, not against.
Report this content ifonly Written on: 25/02/2014
No site that resells tickets is ever going to be perfect. You have to weigh up the pros and cons and go for what you feel comfortable with. Personally I would never use the sites that are 'owned' by companies like Ticketmaster (e.g. Getmein). It never ceases to amaze me how quickly top tickets sell out online and then how (equally quickly) they appear at ridiculously inflated prices on Getmein and the like. Before we first purchased from seatwave we did some research. With most resale sites you cannot guarantee that the tickets are genuine. If you want to be absolutely sure then buy from Getmein (even then I have heard tales of countfeits). Seatwave will not pay the person who supplies your ticket until you have been to the concert and assured seatwave that all was ok. If you do have a problem you will get ALL of your money back (including booking fees). That is little consolation if you have missed your concert but it is about the best guarantee you will get unless you want to pay sky high prices. We did have two invalid tickets last year for Hard Rock Calling - they had already been used (whoever sold them probably put them on more than one site). We were lucky because we found two people selling tickets that their other halves could not use so we still got in. But seatwave were fantastic when we reported back. We had a full refund within days and they banned the person who listed the tickets. Reading all the reviews I think we were unlucky to have invalid tickets. I will definitely use seatwave again.
Report this content Richard7777 Written on: 25/02/2014
Seatwave can be a problem because they rely on the seller selling his ticket. The problem is more likely to happen if the ticket prices and demand increases as the event draws nearer (so e.g. a seller won't sell if he's agreed a price but then that price increases). So for a music event you are less likely to have a problem - but for Wimbledon when Andy Murray reached the final demand and prices skyrocketed and sellers either realised they could get far more for their final ticket or decided to go themselves. So you should be OK for tomorrowland. They can be emailed and they normally respond quickly. They are keen not to get a bad reputation so if something does go wrong they will try and remedy.
Report this content suemf Written on: 28/02/2014
I don't know what you mean by 'tomorrow land sites'? What is that? What I can say is that seatwave provide a service for people to sell or buy tickets for gigs at the price the seller wants, and it's worked for me in the past, I have not had any problem. I do think seatwave's fees are too high though.
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Asked by nhilsden39 on 28th December 2013 Report this content
I have purchased two little mix tickets for my daughters 9th birthday. I have downloaded them but am nervous as to their authenticity? They are E tickets? Can you put my mind at rest please and I don't want to get to the event and be turned away. My daughter will be devastated. Than you in anticipation of an answer seatwave.

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Answers (2)
Report this content Acromum Written on: 30/12/2013
Hi, We purchased JLS tickets for 22nd December and were thinking the same as you. HOWEVER, no need to worry our tickets were valid and the seats were available! In fact we had excellent service from seatwave as our original tickets were postal and didn't get to us so the sent us E tickets. Hope this helps.
Report this content nhilsden39 Written on: 30/12/2013
Thank you very much. It's nice to hear that your experience of e tickets was a good one. Seatwave staff also emailed me back explaining that the funds for the tickets are not released to the seller until after that event, in order to prevent fraud. Therefore it wouldn't be worth their while trying to trick people. Anyway I'm now waffling. Thank you once again.
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