Written on: 19/07/2013 by cynob (1 review written)
It was my first time going through London Theatre booking (LTB) at leicester square. We decided on this company because after checking around with few others companies around leicester square, LTB has the best offer. We checked with a blonde curly saleslady on Wicked tickets. She quoted us £50/person for dress circle seat & £58.50/person for stall seats. After reconfirming 3 times with her verbally for stalls seating, we bought the stall seats through her. She then issued us the tickets and just briefly mentioned where the nearest underground station for the play was. Naturally, we did not think there was any problems with the tickets and therefore did not check properly where were our seating row located at. We just had a quick look at our seat number and rush to catch the train to Victoria station. It was only until when we seated down at the Stall seats N6 & N7, another customers came up to us and showed us the same seating numbers. Only then, we checked our tickets and saw the word (CIRCLE) instead of STALL. So I immediately called up the office at leicester square. And spoke to a male operator. Instead of solving the problems and giving the customers a satisfactory response, he actually blamed us that we had the chance to check the tickets when it was being issued to us, why didn't we do that? And said, once you left the shop, you agreed to the seating stated on the tickets. I mean, 'com on, we are tourists here in London and it was our first time watching a play too. How would we even think LTB will cheat its customers like this in a broad daylight. And despite of many verbally confirmation with the blonde curly saleslady that we had the STALL seats. And she still promised us the STALL tickets have good view. No blocking. So anyway, my point is never ever book with this company again. They are cheating customers money outrageously.
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