RyanAir-like practices

Beware, use this site only if you like hidden charges and poor customer 
service.

They quote ticket prices excluding Get Me In's various charges, which in 
my case were not fully revealed until late in the ordering process, and 
which turned out to be more than 25% on top. I tried searching the 
site's FAQs etc. but nowhere do they state how much the processing and 
delivery charges are, so it seems the only way to find out is to try 
buying tickets and then see what happens!

The practice of not revealing compulsory charges until the customer is 
well down the ordering process is a highly questionable one (called 
'drip pricing') condemned by the Office for Fair Trading. It says 
traders should 'include all compulsory charges in the upfront price' - 
something Get Me In does not do.

Also, the processing fees proclaim prominently that they 'include VAT 
(20%)', apparently implying that the fee is mostly an unavoidable 
government levy on the ticket itself, rather than going into Get Me In's 
pocket. However this is not true. This nearly misled me about the nature 
of the processing fee until I did the calculations - fortunately I run a 
business and understand VAT rules; most people don't.

Moreover, the site said that the unspecified delivery charge would 
depend on the delivery method which I would be able to choose after 
entering my delivery address. However, this was not true - I was given 
no choice about the method and hence cost of delivery. In fact I 
abandoned ordering the tickets a couple of times because of this when 
the site was suddenly about to charge my card, thinking I must have 
somehow missed out a step.

I was also surprised, after completing payment, to be told that I would 
be sent the tickets after the ticket seller receives them himself! So 
its seems Get Me In will happily sell you tickets from people who don't 
even have those tickets yet! (The FAQs for ticket sellers seem to 
confirm this.) This does not exactly inspire confidence that tickets 
will arrive on time, if ever.

After paying, the confirmation email I received revealed that I had 
bought 'restricted view' tickets - i.e. behind a pillar or something. I 
hadn't seen this anywhere when buying the tickets (which as mentioned I 
had gone through the process of 3 times). I checked back on the site, 
and the 'Full Details' for my order does not say anything about these 
being 'restricted view' tickets.

So I tried contacting customer service. I eventually found an email 
address which they had buried halfway down their About Us page accessed 
via a small link off the bottom of the screen. They sent an automatic 
reply saying 'Your query is very important to us... Our target is to 
answer all customers within three - five working days.' Translation: 
your query is very unimportant to us. The Consumer Contracts 
(Information, Cancellation and Additional Charges) Regulations 2013 
require them to provide a phone number. After very extensive searching I 
eventually found one buried in the Buyer's Agreement contract on their 
Legal Page! So they have just about fulfilled their legal obligation 
there, while ensuring no customers will actually work out how to phone them.