Eventim Reviews - www.eventim.co.uk

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Latest Reviews

★★☆☆☆

“PARTIAL REFUNDS ONLY”

Written on: 29/07/2016 by RhiannaRitchie (1 review written)

I booked two tickets for The Who Greatest Hits tour at Manchester Arena August 2016. The tickets came promptly, hence the 2 stars, but when the concert was rescheduled to April 2017 I needed to return my tickets for a refund. Face value of ticket ONLY refunded, NOT the booking fee of £16.50. That's rather a lot of money to pay for a concert that you won't be attending. I dare say Event I'm will charge the next customers the same fee for the same tickets. What a racket!… Read Full Review

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★☆☆☆☆

“Do Not Buy or Give eGift Vouchers”

Written on: 25/04/2016

If you think buying these for friends or family is a good idea then think again. We were given a voucher each as a Xmas present. Once we had decided what to use them for and started the online booking we could not get the site to accept both gift voucher codes. Phone the number at 7p per minute to be told we could only use one voucher per booking and if we made 2 bookings we might not be able to have seats together. NOWHERE on the vouchers or the booking site does it state that only one… Read Full Review

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★☆☆☆☆

“poor poor poor”

Written on: 25/03/2016

ordered 2 tickets back in nov 15 for wwe wrestle mania ,for april 16, its now march still no tickets, just phoned up to ask where the tickets were, was told they got posted by standard 1st class delivery back in December, why are £140.00 worth of tickets not sent recorded delivery, its poor service, these tickets were bought as a Xmas gift , so now i have to go to the box office on the day of event to claim the tickets, with all sorts of ID etc, payment card proof of address, im not even… Read Full Review

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★☆☆☆☆

“dreadful”

Written on: 09/12/2015 by DillanParks (1 review written)

Waste of space - theres a huge issue within their it department simply put IT DONT WORK … Read Full Review

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★☆☆☆☆

“Rubbish service all round”

Written on: 05/12/2015 by KayleeCrabtree (1 review written)

Ordered two tickets from Eventim for Duran Duran at the Genting Area at the NEC in Brum on 2 July 2015. One week before - no tickets and no contact. Emailed, no reply. Four days before - still no tickets, no contact and no reply to email, so telephoned customer service. Told unlikely to be posted now (I paid a fee for recorded delivery!) and I might have to queue to collect at the venue. Told this sometimes happens at small venues - the Genting is a 15,000 + seater arena!!! What utter nonsense!… Read Full Review

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★☆☆☆☆

“as least Mr Turpin wore a mask”

Written on: 21/08/2015 by ovPowell223 (1 review written)

Like most people when you book to attend an event you are disappointed when it's cancelled.. what then leaves a bad taste in your mouth is the failure to return some of the money you paid for the tickets... To be told it's in the rules you agreed to. So this company has had nearly £181 of my money for 8 months and then returns £154.... What a joke avoid this company!!!… Read Full Review

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★☆☆☆☆

“Refund for the cancelled Manchester Fleetwood Mac concert ”

Written on: 21/07/2015 by dfRogers393 (1 review written)

Tickets were purchased on a card for an account that has now been closed. I did advise Eventim of this around 15th June and was told that they could only refund the money to the card which the tickets were purchased from and I would have to wait for the payment to bounce back and then I could advise them of my new account. It is now well over a month later and I have received no such communication from them. In fact it turns out that, according to Eventim, it is my responsibility to get the… Read Full Review

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★★★☆☆

“Still no tickets or update Lord of the Dance”

Written on: 16/05/2015 by Darrylv60 (1 review written)

Called twice now & I have not used them before no caring attitude I spent £93 on tickets it's on a week this Sat other ticket sellers provide the tickets weeks in advance After reading all other reviews I'm feeling worried that they kept on fobbing me off hmm suppose there is always Watchdog Not impressed so far!! … Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 14/05/2015 by O'Rourke244 (1 review written)

Customer service refused to put two seats together without taking a full cost of booking fee postage and insurance AGAIN!! Making it another £19 on two £37 tickets… Read Full Review

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★☆☆☆☆

“Terrible money grabbing unethical company”

Written on: 02/03/2015 by 298Ogle (1 review written)

I too have been a victim of Eventim's terrible greed with their no refund on booking fees policy. The total cost of my tickets was £93. Of that a whopping £23 was for booking fees/postage/insurance (I don't know how they justify that!). The event I booked was cancelled and they've refused to refund this £23. I've sent lots of emails but they've plenty of generic replies that basically amount to 'we've got your money and there's nothing you can do'. One reply even hinted that they know it's… Read Full Review

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★☆☆☆☆

“Rip off, avoid if at all possible. No refunds on...”

Written on: 03/02/2015 by Bianca99 (1 review written)

Terrible greedy company, with horrible customer service and policies that mean they somehow get to keep their filthy mitts on my money despite not having earnt a penny of it. All they care about is money, and once they've got yours they don't want to know. Their fees are too high as it is really, does it really cost them £8+ to process each individual ticket? Just imagine the profit they're making. But then if the event is cancelled they'll refuse to refund this fee. They have taken £23 from… Read Full Review

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★☆☆☆☆

“Do not trust this company.”

Written on: 14/12/2014 by Barrywayne (1 review written)

Not to be trusted This company are happy to cheat people out of their money. I went on their site to book 2 tickets for an Andre Rieu concert. I clicked the "best available" option as I thought it would save time, and that they'd get me the "best available". Later, when I checked my seats with the venue seating plan, it became obvious that they'd actually sold me the "worst available". I bought the tickets that were least likely to be chosen by customers. I went back onto their site and found… Read Full Review

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★☆☆☆☆

“rip-off merchants”

Written on: 19/11/2014 by abarr101 (2 reviews written)

T&Cs state that booking fees and ticket printing fees not refundable. This is even if the concert is cancelled. Unfair practice. Avoid using these guys. Its the only thing they'll listen to if they lose business… Read Full Review

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Lambachcont's Response to abarr101's Review

Written on: 03/02/2015

Completely agree with the above, I bought two tickets to see the black keys in concert through event I'm, and the gig was cancelled. The tickets themselves were £35 each (so £70) and with the addition of booking fees, postal charges and an (optional) fee for insurance should I not be able to attend it totaled £93.

Now that the concert is cancelled they've kept the £23! I've sent loads of emails but they have lots of ready answers to cut and paste to angry customers, which all amount to one thing, we've got your money so we don't care. They have flat out refused to provide a full refund so I'm now our of pocket through no fault of my own.... Or maybe it is my own fault for not checking this company's reputation and policies beforehand!

Anyway, please avoid this greedy and immoral company.

I also suggest that everyone else who's been ripped off report them to the office of fair trading. Perhaps send BBC watchdog an email? A tweet or two? Don't let this terrible greedy company take our hard earned money!!

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Lambachcont's Response to abarr101's Review

Written on: 03/02/2015

Yep, completely agree. They did the same to me. I'll never buy tickets through this company again. I'll be telling everyone I know to avoid them too!

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Abarr101's reply to Lambachcont's Comment

Written on: 03/02/2015

Other ticketing agencies have more fair T&Cs. We as Customers have a choice where we spend out money. I agree write to Watchdog and communicate elsewhere, this is the only option - this is why I left review - I believe that Trading Standards have already stated that this is not "good practice". It seems Eventim simply have too many mugs/Customers to care.

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★☆☆☆☆

“Poor service all round”

Written on: 27/07/2014 by Hayemeaker123 (1 review written)

Purchased 2 tickets for dereck chisora vs tyson fury for the fight 2 be cancelled, I know this is the boxers and these things happen. However a full refund should be issued not the face value i brought insurance for £4 per ticket incase of cancellation , £6.30 admin fee per ticket and delievery recorded. I phoned 3 days proir 2 the fight and they couldnt confirm the main event being off despite every newspaper confirming this, which again is understandable however when you have booked… Read Full Review

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★☆☆☆☆

“Fraudulent Mis representation and Mis selling of seats ”

Written on: 15/06/2014

*** BUYER BEWARE *** *** BUYER BEWARE *** *** BUYER BEWARE *** I bought tickets on pre release for my elderly mum for Tom Jones in Chesterfield in June. The tickets allocated clearly showed the seats as being front row, centre. The stage was clearly marked. The seats were clearly marked. I double checked. I triple checked. Front row seats !!! The money was taken from my account. I paid in January. At the concert the seats were over half way back in a stadium and to the left. Everyone in… Read Full Review

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★☆☆☆☆

“Avoid using Eventim if at all possible”

Written on: 02/06/2014 by Wilkinson35 (1 review written)

Seven weeks before the Barry Manilow Concert in Southampton I purchased two tickets for my wife and her sister ( visiting from Australia), to see his show. I paid top price for the tickets and reserved what I thought were the best possible seats available. When My wife's sister arrived we went away on holiday together with a plan for them to complete her sisters visit to the UK with a trip to see their favorite superstar. The Tickets had arrived when we returned from holiday and that night… Read Full Review

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★☆☆☆☆

“EVENTIM. Useless Customer Service. Buyer BEWARE”

Written on: 09/05/2014 by Holmes239 (1 review written)

An awful company to deal with alongside the promoter for the Kate Bush Concert 2014. Following an error made at the time of booking. Unable to get a resolution with EVENTIM. Customer Service totally useless and no help and it looks like nearly £900 may have been lost in ticket costs with Eventim. I am speaking to Trading Standards and would like to share my story with anyone who has found themselves in this position with Eventim and the Kate Bush Concert 2014. I will never ever recommend or… Read Full Review

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★☆☆☆☆

“Eventim. Poor communication. Appalling Customer Service. ”

Written on: 08/05/2014 by Cooney444 (1 review written)

Poor response and no support in relation to a problem with tickets from Eventim. Also contacted STAR which is their ''regulator'' and will now be involving Trading Standards. I will never ever deal with this company again… Read Full Review

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★★☆☆☆

“Derren Brown”

Written on: 27/04/2014 by WillieSweeney356 (1 review written)

I've booked to see Derren Brown in July, the web site and everything seemed to work fine but it only allowed my to book one seat at a time and as I couldn't get two seats next to each other I'm going on my own which is a real pity. Still going as I love Derren Brown, just disappointed to be going on my own… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 09/04/2014 by Tristant472 (1 review written)

I purchase 2 tickets for an event, Block B, Row A, front row centre, amazing! Then I get a phone call "those seats aren't available, I've moved you to block b, row h" when I called to ask why they couldn't tell me 'arena admin error' is all they'd say. No refund, good will gesture or even apology. In fact, they were quite smug about it. Disgusting service!!… Read Full Review

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