Eventim Reviews - www.eventim.co.uk

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Latest Reviews

★★★☆☆

“Still no tickets or update Lord of the Dance”

Written on: 16/05/2015 by Darrylv60 (1 review written)

Called twice now & I have not used them before no caring attitude I spent £93 on tickets it's on a week this Sat other ticket sellers provide the tickets weeks in advance After reading all other reviews I'm feeling worried that they kept on fobbing me off hmm suppose there is always Watchdog Not impressed so far!! … Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 14/05/2015 by O'Rourke244 (1 review written)

Customer service refused to put two seats together without taking a full cost of booking fee postage and insurance AGAIN!! Making it another £19 on two £37 tickets… Read Full Review

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★☆☆☆☆

“Terrible money grabbing unethical company”

Written on: 02/03/2015 by 298Ogle (1 review written)

I too have been a victim of Eventim's terrible greed with their no refund on booking fees policy. The total cost of my tickets was £93. Of that a whopping £23 was for booking fees/postage/insurance (I don't know how they justify that!). The event I booked was cancelled and they've refused to refund this £23. I've sent lots of emails but they've plenty of generic replies that basically amount to 'we've got your money and there's nothing you can do'. One reply even hinted that they know it's… Read Full Review

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★☆☆☆☆

“Rip off, avoid if at all possible. No refunds on...”

Written on: 03/02/2015 by Bianca99 (1 review written)

Terrible greedy company, with horrible customer service and policies that mean they somehow get to keep their filthy mitts on my money despite not having earnt a penny of it. All they care about is money, and once they've got yours they don't want to know. Their fees are too high as it is really, does it really cost them £8+ to process each individual ticket? Just imagine the profit they're making. But then if the event is cancelled they'll refuse to refund this fee. They have taken £23 from… Read Full Review

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★☆☆☆☆

“Do not trust this company.”

Written on: 14/12/2014 by Barrywayne (1 review written)

Not to be trusted This company are happy to cheat people out of their money. I went on their site to book 2 tickets for an Andre Rieu concert. I clicked the "best available" option as I thought it would save time, and that they'd get me the "best available". Later, when I checked my seats with the venue seating plan, it became obvious that they'd actually sold me the "worst available". I bought the tickets that were least likely to be chosen by customers. I went back onto their site and found… Read Full Review

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★☆☆☆☆

“rip-off merchants”

Written on: 19/11/2014 by abarr101 (2 reviews written)

T&Cs state that booking fees and ticket printing fees not refundable. This is even if the concert is cancelled. Unfair practice. Avoid using these guys. Its the only thing they'll listen to if they lose business… Read Full Review

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Lambachcont's Response to abarr101's Review

Written on: 03/02/2015

Completely agree with the above, I bought two tickets to see the black keys in concert through event I'm, and the gig was cancelled. The tickets themselves were £35 each (so £70) and with the addition of booking fees, postal charges and an (optional) fee for insurance should I not be able to attend it totaled £93.

Now that the concert is cancelled they've kept the £23! I've sent loads of emails but they have lots of ready answers to cut and paste to angry customers, which all amount to one thing, we've got your money so we don't care. They have flat out refused to provide a full refund so I'm now our of pocket through no fault of my own.... Or maybe it is my own fault for not checking this company's reputation and policies beforehand!

Anyway, please avoid this greedy and immoral company.

I also suggest that everyone else who's been ripped off report them to the office of fair trading. Perhaps send BBC watchdog an email? A tweet or two? Don't let this terrible greedy company take our hard earned money!!

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Lambachcont's Response to abarr101's Review

Written on: 03/02/2015

Yep, completely agree. They did the same to me. I'll never buy tickets through this company again. I'll be telling everyone I know to avoid them too!

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Abarr101's reply to Lambachcont's Comment

Written on: 03/02/2015

Other ticketing agencies have more fair T&Cs. We as Customers have a choice where we spend out money. I agree write to Watchdog and communicate elsewhere, this is the only option - this is why I left review - I believe that Trading Standards have already stated that this is not "good practice". It seems Eventim simply have too many mugs/Customers to care.

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★☆☆☆☆

“Poor service all round”

Written on: 27/07/2014 by Hayemeaker123 (1 review written)

Purchased 2 tickets for dereck chisora vs tyson fury for the fight 2 be cancelled, I know this is the boxers and these things happen. However a full refund should be issued not the face value i brought insurance for £4 per ticket incase of cancellation , £6.30 admin fee per ticket and delievery recorded. I phoned 3 days proir 2 the fight and they couldnt confirm the main event being off despite every newspaper confirming this, which again is understandable however when you have booked… Read Full Review

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★☆☆☆☆

“Fraudulent Mis representation and Mis selling of seats ”

Written on: 15/06/2014

*** BUYER BEWARE *** *** BUYER BEWARE *** *** BUYER BEWARE *** I bought tickets on pre release for my elderly mum for Tom Jones in Chesterfield in June. The tickets allocated clearly showed the seats as being front row, centre. The stage was clearly marked. The seats were clearly marked. I double checked. I triple checked. Front row seats !!! The money was taken from my account. I paid in January. At the concert the seats were over half way back in a stadium and to the left. Everyone in… Read Full Review

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★☆☆☆☆

“Avoid using Eventim if at all possible”

Written on: 02/06/2014 by Wilkinson35 (1 review written)

Seven weeks before the Barry Manilow Concert in Southampton I purchased two tickets for my wife and her sister ( visiting from Australia), to see his show. I paid top price for the tickets and reserved what I thought were the best possible seats available. When My wife's sister arrived we went away on holiday together with a plan for them to complete her sisters visit to the UK with a trip to see their favorite superstar. The Tickets had arrived when we returned from holiday and that night… Read Full Review

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★☆☆☆☆

“EVENTIM. Useless Customer Service. Buyer BEWARE”

Written on: 09/05/2014 by Holmes239 (1 review written)

An awful company to deal with alongside the promoter for the Kate Bush Concert 2014. Following an error made at the time of booking. Unable to get a resolution with EVENTIM. Customer Service totally useless and no help and it looks like nearly £900 may have been lost in ticket costs with Eventim. I am speaking to Trading Standards and would like to share my story with anyone who has found themselves in this position with Eventim and the Kate Bush Concert 2014. I will never ever recommend or… Read Full Review

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★☆☆☆☆

“Eventim. Poor communication. Appalling Customer Service. ”

Written on: 08/05/2014 by Cooney444 (1 review written)

Poor response and no support in relation to a problem with tickets from Eventim. Also contacted STAR which is their ''regulator'' and will now be involving Trading Standards. I will never ever deal with this company again… Read Full Review

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★★☆☆☆

“Derren Brown”

Written on: 27/04/2014 by WillieSweeney356 (1 review written)

I've booked to see Derren Brown in July, the web site and everything seemed to work fine but it only allowed my to book one seat at a time and as I couldn't get two seats next to each other I'm going on my own which is a real pity. Still going as I love Derren Brown, just disappointed to be going on my own… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 09/04/2014 by Tristant472 (1 review written)

I purchase 2 tickets for an event, Block B, Row A, front row centre, amazing! Then I get a phone call "those seats aren't available, I've moved you to block b, row h" when I called to ask why they couldn't tell me 'arena admin error' is all they'd say. No refund, good will gesture or even apology. In fact, they were quite smug about it. Disgusting service!!… Read Full Review

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★☆☆☆☆

“Over a million pounds in booking fees....”

Written on: 30/03/2014 by Fitzpatrickun166 (1 review written)

How long will government fail to legislate against companies like this who charge excessive, unjustified booking fees? Over 100,000 tickets sold for Kate Bush's residency at Hammersmith later this year, with a £10.50 booking fee per ticket. … Read Full Review

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Andiamo's Comment

Written on: 02/06/2014

Eventim are not the promoters. They are the ticket distributors and have no share in the revenue generated by ticket sales. They have to earn their money by adding a booking fee to the ticket price. The only way to avoid this is to visit the box office in person.

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★☆☆☆☆

“failed to get tickets from EVENTIM”

Written on: 11/02/2014

We wanted concert tickets, but when we phoned after the correct time, we were put on hold, then told tickets were not available. later we tried on-line. This also failed due initially to the 5 minute time elapsing, then not allowing our details to be re-entered. I then wanted to complain & this was impossible without a reference & the one email address i found did not work. Personally I will never use them again… Read Full Review

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★☆☆☆☆

“Went onto the Eventim website to book 2 x Kings of...”

Written on: 06/01/2014

Went onto the Eventim website to book 2 x Kings of Leon tickets (for myself and my boyfriend). I have never used this website before and thought it seemed straightforward enough. Anyway, you choose the quantity of tickets that you want, from the drop down menu and the price you want to pay (I chose Tier 1 seats)and it's supposed to pick the best seats available. I clicked on Block 104, paid for my tickets and thought no more about it. It was only when I looked at my order confirmation the next… Read Full Review

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★☆☆☆☆

“Eventim beware the fees!”

Written on: 19/12/2013

I ordered 2 tickest at £99 from this company. There was a £2.50 postage fee added, this was the cheapest option available, I would have been charged that had I printed out at home. On top of that there was a whooping £7 PER TICKET credit card fee, all in all this added £16.50 to the face value. I have contacted them and Phones4U area who don't even reply. Consider chargeback for excessive fees if you pay by Credit card, also report to Citizens advice who forward on to trading standards… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 13/12/2013 by Buzby09 (1 review written)

Multiple issues with no promised phone calls back, unhelpful, lying staff. … Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 12/12/2013

Unable to contact the for my ticket on the Monday for the BBC show on Sunday as no reply. Called their ticket office on their expensive 044 number and was promised them out on Tuesday first class. Wednesday no tickets. Mail at 18:39 Wednesday to say they should arrive in the next 5 days. Only 4 days to go and one of these, Sunday we have no mail. What type of company is this… Read Full Review

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★☆☆☆☆

“brought 9 tickets for the Haye Vs Fury. and i've lost...”

Written on: 02/12/2013 by rossbrad (1 review written)

brought 9 tickets for the Haye Vs Fury. and i've lost £114.75 in booking fees. what a joke surly this can't be legal. will never use this company again… Read Full Review

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