Eventim Reviews - www.eventim.co.uk

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Do not trust this company.”

Written on: 14/12/2014 by Barrywayne (1 review written)

Not to be trusted This company are happy to cheat people out of their money. I went on their site to book 2 tickets for an Andre Rieu concert. I clicked the "best available" option as I thought it would save time, and that they'd get me the "best available". Later, when I checked my seats with the venue seating plan, it became obvious that they'd actually sold me the "worst available". I bought the tickets that were least likely to be chosen by customers. I went back onto their site and found… Read Full Review

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★☆☆☆☆

“rip-off merchants”

Written on: 19/11/2014 by abarr101 (2 reviews written)

T&Cs state that booking fees and ticket printing fees not refundable. This is even if the concert is cancelled. Unfair practice. Avoid using these guys. Its the only thing they'll listen to if they lose business… Read Full Review

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★☆☆☆☆

“Poor service all round”

Written on: 27/07/2014 by Hayemeaker123 (1 review written)

Purchased 2 tickets for dereck chisora vs tyson fury for the fight 2 be cancelled, I know this is the boxers and these things happen. However a full refund should be issued not the face value i brought insurance for £4 per ticket incase of cancellation , £6.30 admin fee per ticket and delievery recorded. I phoned 3 days proir 2 the fight and they couldnt confirm the main event being off despite every newspaper confirming this, which again is understandable however when you have booked… Read Full Review

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★☆☆☆☆

“Fraudulent Mis representation and Mis selling of seats ”

Written on: 15/06/2014

*** BUYER BEWARE *** *** BUYER BEWARE *** *** BUYER BEWARE *** I bought tickets on pre release for my elderly mum for Tom Jones in Chesterfield in June. The tickets allocated clearly showed the seats as being front row, centre. The stage was clearly marked. The seats were clearly marked. I double checked. I triple checked. Front row seats !!! The money was taken from my account. I paid in January. At the concert the seats were over half way back in a stadium and to the left. Everyone in… Read Full Review

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★☆☆☆☆

“Avoid using Eventim if at all possible”

Written on: 02/06/2014 by Wilkinson35 (1 review written)

Seven weeks before the Barry Manilow Concert in Southampton I purchased two tickets for my wife and her sister ( visiting from Australia), to see his show. I paid top price for the tickets and reserved what I thought were the best possible seats available. When My wife's sister arrived we went away on holiday together with a plan for them to complete her sisters visit to the UK with a trip to see their favorite superstar. The Tickets had arrived when we returned from holiday and that night… Read Full Review

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★☆☆☆☆

“EVENTIM. Useless Customer Service. Buyer BEWARE”

Written on: 09/05/2014 by Holmes239 (1 review written)

An awful company to deal with alongside the promoter for the Kate Bush Concert 2014. Following an error made at the time of booking. Unable to get a resolution with EVENTIM. Customer Service totally useless and no help and it looks like nearly £900 may have been lost in ticket costs with Eventim. I am speaking to Trading Standards and would like to share my story with anyone who has found themselves in this position with Eventim and the Kate Bush Concert 2014. I will never ever recommend or… Read Full Review

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★☆☆☆☆

“Eventim. Poor communication. Appalling Customer Service. ”

Written on: 08/05/2014 by Cooney444 (1 review written)

Poor response and no support in relation to a problem with tickets from Eventim. Also contacted STAR which is their ''regulator'' and will now be involving Trading Standards. I will never ever deal with this company again… Read Full Review

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★★☆☆☆

“Derren Brown”

Written on: 27/04/2014 by WillieSweeney356 (1 review written)

I've booked to see Derren Brown in July, the web site and everything seemed to work fine but it only allowed my to book one seat at a time and as I couldn't get two seats next to each other I'm going on my own which is a real pity. Still going as I love Derren Brown, just disappointed to be going on my own… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 09/04/2014 by Tristant472 (1 review written)

I purchase 2 tickets for an event, Block B, Row A, front row centre, amazing! Then I get a phone call "those seats aren't available, I've moved you to block b, row h" when I called to ask why they couldn't tell me 'arena admin error' is all they'd say. No refund, good will gesture or even apology. In fact, they were quite smug about it. Disgusting service!!… Read Full Review

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★☆☆☆☆

“Over a million pounds in booking fees....”

Written on: 30/03/2014 by Fitzpatrickun166 (1 review written)

How long will government fail to legislate against companies like this who charge excessive, unjustified booking fees? Over 100,000 tickets sold for Kate Bush's residency at Hammersmith later this year, with a £10.50 booking fee per ticket. … Read Full Review

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Andiamo's Comment

Written on: 02/06/2014

Eventim are not the promoters. They are the ticket distributors and have no share in the revenue generated by ticket sales. They have to earn their money by adding a booking fee to the ticket price. The only way to avoid this is to visit the box office in person.

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★☆☆☆☆

“failed to get tickets from EVENTIM”

Written on: 11/02/2014

We wanted concert tickets, but when we phoned after the correct time, we were put on hold, then told tickets were not available. later we tried on-line. This also failed due initially to the 5 minute time elapsing, then not allowing our details to be re-entered. I then wanted to complain & this was impossible without a reference & the one email address i found did not work. Personally I will never use them again… Read Full Review

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★☆☆☆☆

“Went onto the Eventim website to book 2 x Kings of...”

Written on: 06/01/2014

Went onto the Eventim website to book 2 x Kings of Leon tickets (for myself and my boyfriend). I have never used this website before and thought it seemed straightforward enough. Anyway, you choose the quantity of tickets that you want, from the drop down menu and the price you want to pay (I chose Tier 1 seats)and it's supposed to pick the best seats available. I clicked on Block 104, paid for my tickets and thought no more about it. It was only when I looked at my order confirmation the next… Read Full Review

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★☆☆☆☆

“Eventim beware the fees!”

Written on: 19/12/2013

I ordered 2 tickest at £99 from this company. There was a £2.50 postage fee added, this was the cheapest option available, I would have been charged that had I printed out at home. On top of that there was a whooping £7 PER TICKET credit card fee, all in all this added £16.50 to the face value. I have contacted them and Phones4U area who don't even reply. Consider chargeback for excessive fees if you pay by Credit card, also report to Citizens advice who forward on to trading standards… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 13/12/2013 by Buzby09 (1 review written)

Multiple issues with no promised phone calls back, unhelpful, lying staff. … Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 12/12/2013

Unable to contact the for my ticket on the Monday for the BBC show on Sunday as no reply. Called their ticket office on their expensive 044 number and was promised them out on Tuesday first class. Wednesday no tickets. Mail at 18:39 Wednesday to say they should arrive in the next 5 days. Only 4 days to go and one of these, Sunday we have no mail. What type of company is this… Read Full Review

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★☆☆☆☆

“brought 9 tickets for the Haye Vs Fury. and i've lost...”

Written on: 02/12/2013 by rossbrad (1 review written)

brought 9 tickets for the Haye Vs Fury. and i've lost £114.75 in booking fees. what a joke surly this can't be legal. will never use this company again… Read Full Review

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★☆☆☆☆

“Will not return booking fees if event is cancelled”

Written on: 25/11/2013 by shingle1 (1 review written)

Not advisable to book any tickets through this company, if for any reason the event is cancelled they will keep whatever booking fees you have payed, i recently payed £250 for three tickets the event gets cancelled and i only had back £210 a loss of £40, you have been warned… Read Full Review

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★☆☆☆☆

“Awful Awful Rip Off Disgusting Company”

Written on: 22/11/2013

Bought 4 tickets for a Boxing Fight with Cancellation Insurance for £320 Been refunded after cancellation £270 Out of pocket £50 as insurance doesnt cover it … Read Full Review

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★☆☆☆☆

“No full refunds for cancelled events”

Written on: 21/11/2013 by stscholl (1 review written)

The boxing fight Haye v Fury was first postponed and then cancelled. Eventim are only offering refunds on the face value of the tickets which means that I've just lost £120.50 in booking fees for something that's not even going to take place. Spoke to their CS and a Supervisor and was promised a call back from Stuart James, their CS Manager. That was more than 2 days ago and I'm still waiting. Be careful when you buy from them, they'll try and rip you off and their CS is completely unhelpful… Read Full Review

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★☆☆☆☆

“Bloody terrible!”

Written on: 20/11/2013 by Hannahleannex (1 review written)

I recently bought tickets to Under1roof, after ages of trying to get tickets it kept saying unavailable then tickets would appear, I'd click on the link and it would say unavailable again, this happened numerous times then all of a sudden I was on a page with 2 tickets selected for me without me clicking anything (I thought this was strange but carried on anyway) I then ordered the tickets, got a confirmation by email and the money was taken out the bank. Bearing in mind it was announced that… Read Full Review

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