Written on: 21/08/2012
We are from Australia. In May of 2011 we purchased $3,500 AUD worth of Olympics Athletics & Sailing tickets for London 2012. We travelled to UK, visited family & believing we would simply have our tickets waiting for us when we got to the UK. My goodness, what a nightmare this was! When they kept emailing us to change the delivery address & to change the deal, we started researching the Internet & discovered the UK authorities had listed Euroteam as one of the major ticket scamming websites. We tried to call - no answer. Then the website didn't work at all. Then we sent emails - no response. They kept sending emails to try to get us to breach the agreement by not providing a local delivery address or choosing to cancel etc. we saw through this & knew that this is what they were trying to do! In the end, we travelled to Weymouth for the sailing - myself, husband & his mother, & found out the day before that we would not get othe sailing tickets. We tried our luck at the Nothe Boxoffice & ended up getting tickets for half the price we paid - the normal, official price! Great day, but we did pay for 5 x £110 tickets for the sailing. Euroteam said, via email, we would get refunded, but we expect is fight on our hands to get it.
Then the Atheltics! These were the expensive ones & what I was particularly keen on! We kept on having to keep a close watch on the delivery address provided & at one point we thought that we would need to spend 2-3 days of our precious vacation in London sitting at our friends basement apartment waiting for this supposed delivery! I was in tears at one point about this awful domination & that we may miss out on what had been a big dream for me. They emailed to say we were getting these tickets & they would be delivered by FedEx. We tracked the FedEx number, but it never moved status beyond "initiated'. Then we had a phone call to say the tickets were being delivered that night or next morning (the night we were in Weymouth, not at the London delivery address). We had to ring & get our friends to stay home to wait for the tickets. They didn't arrive, so we called. Go through to someone who was very rude, short with me, aggresive & trying to get me to lose my temper & say forget it. He kept saying "you can cancel", which I knew would mean they only have to pay back half the paid money! Bullies! I persisted. I then called the delivery guy & got a women who said they would mail the tickets, but the mail would be too late for an event on 2 days time! I said NO, I will pick them up! She wouldn't let me do this & wouldn't give us an address to collect them. Wanted me to meet someone at a tube station to collect them!!! Clearly doing something illegal! Anyway, I kept standing for it and, A MIRACLE - The day before the event a knock at the door & we thankfully were there & a Royal Mail delivery guy handed us our Category A Atheltics tickets! They worked fine & we were 4th row from the track near the Pole Vault & the baton change at 200m mark!
Euroteam put us through so much stress, upset, time, worry! Totally dominated our lives for a good week! They need to be prosecuted & closed down.
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Written by Dannwest
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