written by Caleb250 on 11/05/2015
This has NOTHING to do with the quality of the Betfair betting platform.
I was surprised to find that the helpdesk agents have access to my user id, password, and memorable info in unencrypted form. This combination should not be available to individuals other than myself, think of an online bank account! An agent could use this info to access my account at any time. Are they all angels? somehow I doubt it. Knowing my personal identity details and my funding source goes a long way towards accessing my funds. And they wanted me to upload my ID and residence info too, cheeky blighters!
I should add that for all I know this is the norm for the industry. I would ten times rather bet over the counter than expose myself to this level of risk!
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