Terrible Service

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Wristop Computer - www.wristopcomputer.com

★☆☆☆☆

“Terrible Service”

Written on: 20/10/2013

I bought a watch for my husbands birthday, it took much longer than the specified time to arrive. I kept it for the actual date. When he opened it the device did not work. It took 6 phone calls and 2 emails to get any response. When I did get a response they said it was out of their 7 day time and 30 days and to return the device straight to the manufacturer myself. The only good thing was they were polite. I was told this is what they would do anyway. So rubbish lead time, faulty goods and no follow up - no I could not recommend this at all and would not every buy from this store again.

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Quality of website

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Wristopcomputer's Comment

Written on: 22/10/2013

We are sorry you had a problem, we offer a 30 return policy instead of the normal 7 days,. I believe that this item was reported after more than 30 days,

The item was covered by the manufacturers worldwide guarantee and we recommended that customer used the manufacturers specialist website to report the fault, which is the procedure that the manufacturer advise us to adopt with this type of problem,

We offered to help the customer with this and i copy my email below, but we didnt receive any more communication

"If you wish I can complete the online fault report for you do to this I require your invoice number, the serial number of the watch and also a description of the fault. "

We do hope that the customer managed to resolve the problem and we are still more than happy to assist.

Regards
Andy
Sales Manager

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