Not focussed on after customer sales or safety

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Ypmegesoan5's review of Winstanley Bikes www.winstanleysbikes.co.uk

★☆☆☆☆

“Not focussed on after customer sales or safety”

Written on: 09/08/2014 by Ypmegesoan5 (1 review written)

I put the bike together upon deliver... My 9 year old daughter then went for a ride and the left/back brake failed in a miserable way... cable came away from the leaver, i.e. connector holding the cable in the socket came away. In addition, the screw doesn't look right connecting the brake cable to the leaver. Both wheels also buckled.

Fortunately she was not hurt.

(Note I managed to put the cable back. I'm a keen cycler so have good tools, etc., but cable not good.)

Called several times got different answers from different people... Eventually told to take it to Halfords. So took it to Halfords got the wheels sorted and cables looked at. Halfords reckon something wrong with the bike cabling.

Got home and you guessed it cable came away from the leaver, i.e. connector holding the cable in the socket came away.

Called Winstanley bikes and no record of the bike fault or my emails and previous telephone calls. Also disputed Halfords charge.

Agreed to collect bike and then consider a refund.

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