Unacceptable customer service

Winstanley Bikes www.winstanleysbikes.co.uk
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IanManuel's review of Winstanley Bikes www.winstanleysbikes.co.uk

“Unacceptable customer service”

★☆☆☆☆

written by IanManuel on 18/06/2014

Order ref DG-0618-945582

Hi, I hope this post and review might finaly get the attention of the management of winstanleysbikes,
I have ordered online a full set of whyte 29er bike last may 15 from Qatar and had been promised a delivery of of 7 to16 working days. The 16th day have lapsed last June 8, unfortunately no bike had been received. I emailed the Customer services and they told me that they will get back to me within 8 hrs on the same day to check the status with their courier but then 48hrs had passed by and no email had been received from winstanleys. The following morning I called their office, and they told me that they were not able to locate the bike!, just for consideration I patiently waited for a couple of days more hoping that I could get some positive news from winstanleys or could received the bike, but to my disappointment 10 gruelling days had passed and not even a single email about the status from this seller was received!! I called their office numerous times ( imagine the cost and inconvenience calling overseas!!!!), but did not get a clear and acceptable response..

To winstanleys bikes management wake up guys!! I want to express my dissatisfaction to the kind of service that you are giving your customers, I am already very annoyed on my experience in dealing with you!! since you yourselves accepted the fact that the item is nowhere to be found, refund my money, and have the decency and professionalism to respond to the issues of your customers so you wont get negative reviews like this!! I hope I could get your attention now!!

Ian
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