Cheap products -such a shame

★★★☆☆
3.1 / 5
53% of users recommend this
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Guest's review of Winstanley Bikes www.winstanleysbikes.co.uk

★★☆☆☆

“Cheap products -such a shame”

Written on: 23/03/2014

We bought two Sparkle 14 inch bikes for our twins' birthday. Not only were there insufficient tools to put the bike together but the stickers on the bikes looked like they had been thrown on in the dark. The wire baskets had holes and very jagged edges making them unsafe for small children. Both bikes had the same defects so it was either just a rubbish product OR they just have terrible quality control. The bikes were a very good price, but that doesn't mean that Winstanley should be allowed to get away with such bad quality.

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Winstanleysbikes's Comment

Written on: 08/04/2014

Hi,
Justifiably, you are of course unhappy at receiving a less than perfect product, and for this we are very sorry. It really is out of the ordinary and I know our customer services team have already been in touch with you in an attempt to restore your faith in us. We have contacted our suppliers about this matter and replacement baskets are now on the way to us. I know you have concerns about them being wire but rest assured, undamaged they are safe and are plastic coated with no sharp or dangerous edges. I know you are up against birthday deadlines but the offer to replace both bikes does still stand. We will now stay in close contact with you until we reach a satisfactory resolution.

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