Written on: 25/04/2014 by Rhysk80 (1 review written)
I ordered a PanoBike Speed and Cadence Sensor from them and it took about 10 days to get to me since I live in Singapore. I was all excited to test it out til I found out the sensor itself was faulty to my dismay. I tried troubleshooting it blah blah and and it is for sure faulty.
Anyways my issue with them at the moment is the response time for the email I sent pertaining to the faulty merchandize I purchased. The first email took like a day.. the second email never came updating me on what to do(3days)until I put up a dispute on Paypal the method I chose to pay, funny how I got another prompt email after escalating it with the threat of asking for a refund. I am going to try mail it tomorrow and wait a couple days til they receive it. The jury is still out on them! Terrible luck for my very first order with them. If only chain reaction had stock I wouldnt have even bothered since their prices arent really that competitive.
Sorry if its hard to understand my complaint.Its a bit late over here and cant really be bothered typing properly.
As rated by our community of reviewers
" Good prices - customer service training required! " Read More
" Be careful paying extra to get bike delivered by sat. " Read More
" Trouble Free Shopping " Read More
" Purchase of Malvern Coat " Read More
" Why is this company allowed to trade? " Read More
Written by MrAntiSportsDirect