Lost its way

★★☆☆☆
2.3 / 5
31% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Jaronv317's review of Wiggle www.wiggle.co.uk

“Lost its way ”

Written on: 25/03/2014 by Jaronv317 (1 review written)

Ordered various dura ace components on next day delivery. Was to be delivered by an unknown entity called ukmail. No delivery , various emails with wiggle tried to reassure it was on its way. However , after 4 days, various calls to ukmail customer services(cut off on every occasion) plus emails to wiggle it was admitted the package was lost in the network. Had to wait until package was located or designated lost before a refund was auctioned. After many 10 years with wiggle I've come to the conclusion it's not for me. I'm not interested in a shop that offers premium delivery with a courier that appears to show a complete disregard for goods. Wiggle, you've made a massive error in changing your delivery system. Poor.

  • Dura ace - £450

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Wigglefrankie's Comment

Written on: 25/03/2014

Hello there and thank you for taking the time to leave your review on your recent experience with us.

We have been using UK Mail for the last year or so and are deeply sorry that on this occasion they have been unable to fulfil your order in the expected time.

If you would be kind enough to let us know your order number we would be more than happy to chase this up with UK Mail and try to arrange delivery on a suitable day for you.

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Sportingsiesta's Comment

Written on: 25/03/2014

Thanks for the feedback Wiggle. Ive ordered other items that have been delivered to me by Royal Mail (within the last year with no issue) but this is my first larger item sent via UK Mail - I guess because I paid for priority next day delivery.

Item was not delivered and lost and payment now refunded - once you had verified with UK Mail that I hadn't received the item. Unfortunately, as bike was in for a complete overhaul, time was of the essence. Now purchased via Evans Cycles and collected locally.

I'm really sorry. I've enjoyed using Wiggle but my view is that other competitors have caught up and are offering a better service. I really like PBK are their online customer service system, very efficient and speedy. Unfortunately, all my dealings with Wiggle customer service were along the lines of you'll have to wait. Meanwhile I'm £450 out of pocket and no bike.

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Wigglefrankie's Comment

Written on: 26/03/2014

Thank you for replying. As you are aware we do use Royal Mail as well, however on larger there is a strong chance that we will use UK Mail as they are more flexible with re-arranging delivery to suit the customer.

Please accept our deepest apologies that on this occasion this was not the case and that it has resulted in your reluctance to purchase from Wiggle in the future.

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