BAD CUSTOMER SERVICE IF YOU ENCOUNTER A DELIVERY PROBLEM.

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Guest's review of Wiggle www.wiggle.co.uk

“BAD CUSTOMER SERVICE IF YOU ENCOUNTER A DELIVERY PROBLEM.”

Written on: 03/10/2013

BAD CUSTOMER SERVICE IF YOU ENCOUNTER A DELIVERY PROBLEM.

It does not matter how loyal you are, the level of discount received or the fact that you may of had no problems so far because eventually you will, and to try to sort it out you will contact Wiggle sales via email. Do not waste your time and effort because they are as helpfull as Vladimir Putin at a UN security council vote.

If you have ordered a heavy item do not bother to pay for first class delivery - go for free delivery as from my experience it will not get there any sooner than that.
As for the advisor at customer services, should be fired because "BAD CUSTOMER SERVICE" does not keep loyal customers. No company can be that complacent.

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Wigglerosy's Comment

Written on: 07/10/2013

Thank you for taking the time to write this review, we are deeply sorry to hear of the negative experience you have had whilst shopping with us. So that we can look in to this further could you please comment on this review with your order number or send an email to sales@wiggle.co.uk 'FAO Rosy - Review Centre' and we will get back to you as quickly as possible.

Once again, please accept our apologies for frustration that has been caused. We look forward to resolving the issues encountered.

Rosy,
Wiggle Customer Services.

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Bexhillcyclist's Comment

Written on: 17/10/2013

An interesting response,not dissimilar to the one you gave me a couple of weeks ago regarding this:Order No 6209722425-Raleigh Revinio 2 case-2823a6323f2b,and yet it's still not been resolved,emails have gone unanswered,again,this whole saga started on the 13/9/2013, over a month ago....when will it end?

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Wigglerosy's Comment

Written on: 21/10/2013

Thank you very much for getting back to us with your case ID. The workshop have now been in touch and have replied to your emails, we understand that this has now been resolved? If there are any further issues please do not hesitate to let us know.

We do sincerely apologise for the length of time taken to attend to your issue, we are looking to improve this turnaround time for the future to avoid any delays or inconvenience to our customers.

If there's anything else at all we can do for you please do not hesitate to reply to the email from the workshop and we will look in to this without delay.

Rosy,
Wiggle Customer Services.

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