Written on: 05/09/2013 by Bigmike23 (1 review written)
I ordered a Felt Z4 from Wiggle and after about 17 miles of riding (ie two days later), the right pedal fell off - the thread on both the pedal and the crank had worn out. You can't phone Wiggle, so, following their complaints procedure, I emailed them. I received two automated 'we'll be in touch' replies. Then a human - I assume that's what they were - emailed this: 'Please bear with me while I contact our workshop. They will be in contact with you very shortly and to advise you further.' Very shortly, indeed! Twenty four hours later, nothing.
I then contacted them via Facebook and was told: 'I've got in touch with the workshop and have let them know that you're still waiting for a reply. They will be in touch by the end of today.' Guess what? They weren't. As I write this I'm still waiting for some meaningful contact, three days after I got in touch with them and I have a brand new £1700 bike that I can't ride. Totally unacceptable. Do not buy anything from this company. They may be good pricewise, but if anything goes wrong, you'll wish you'd gone somewhere else.
As rated by our community of reviewers
" Good customer service " Read More
" Wrong bike sent and no pedals- drove me mad!!! " Read More
Written by Crazy_85
" Perfect service! " Read More
Written by honeysuckle1971
" Still waiting for parts of order " Read More
" Great service as always " Read More