Shipment delayed or missing?

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hansworseling's review of Wiggle www.wiggle.co.uk

“Shipment delayed or missing? ”

Written on: 27/08/2013 by hansworseling (1 review written)

Ordered one pair of running shoes on august 13, payment done and order was received and processed by Wiggle on august 14. Product was then shipped and product would be in transit for 7 / 8 working days but so far no goods were received at all. No possibility to check where product is right now and no further alternatives to contact Wiggle. Helpdesk is not answering except for some standard emails with log numbers for Wiggle internal procedures. Lack of assistance is very frustrating as nobody seems to be able to help me out with this problem, bad performance.

  • Running shoes at value of euro 90

    Goods purchased & cost

  • Still waiting

    Delivery

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Wigglerosy's Response to hansworseling's Review

Written on: 06/09/2013

Thank you for taking the time to write this review, we're terribly sorry to hear of the delay with your order. Although we try our hardest to ensure all parcels arrive within the quoted time-frame but sometimes there can be delays. These delays are mostly caused by customs and sadly this is beyond our control.

If you'd like to reply to this comment with your order number we will happily take a look in to this for you. We can also find out why you have not received a reply from cs as of yet. We look forward to discussing this with you soon.

Thanks,
Rosy.
Wiggle Customer Services.

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