Appalling customer service

★★☆☆☆
2.3 / 5
32% of users recommend this
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djhgardner's review of Wiggle www.wiggle.co.uk

“Appalling customer service”

Written on: 19/08/2013 by djhgardner (1 review written)

I have been trying to resolve an issue with Wiggle for 2 and a half weeks. I have sent 8 emails and even had to tweet 4 times to try and get a response still no joy. For a company I have spent many thousands of pounds with this is the last time I will be shopping with them. A real shame as I have been a customer since 2008 and to receive such shocking service (silence!!) is a great disappointment. PLEASE BE AWARE if you think you may need to return something like a bike or frame DONT BOTHER with WIGGLE!!

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Wiggle.co.uk's Response to djhgardner's Review

Written on: 21/08/2013

Thank you for your feedback and sorry to hear you are having trouble with your order!

Would it be possible to confirm your order number for me? I can then chase this up to get it resolved as quickly as possible for you if you have not yet reached a solution.

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Jwcdunne's Response to djhgardner's Review

Written on: 22/08/2013

djhgardner,

Do you mind me asking what exactly happened. I, like you have been a customer of wiggle for a number of years and the last couple of orders have been a disaster and i've had very little help from CS.

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