Written on: 17/08/2013
I ordered some new tyres at the beginning of the week, I am currently without my bike so really wanted the tyres ASAP. They were a good price so ordered online instead of going to the bike shop (foolish).
1) No way of paying for expedited delivery on 'Bulky' items (for 'Bulky' read: Anything larger than a puncture repair kit)
2) It took nearly 2 days for my order to move from 'Processing' to 'Awaiting Dispatch'. The difference between these two states appears to be purely a philisophical one because my tyres still haven't been passed to a courier
I don't mind waiting for an order so long as there is a reason for it. there is no reason to wait 3 days before picking something off a shelf and putting it on a van. There's also no reason not to order a rapid delivery option.
Sadly since this company got bought out, it appears that its lost its vision and become just another retailer shaving costs at the expense of its customers.
As rated by real users
" All the way to NZ " Read More
" No delivery and no help! " Read More
" Excellent communication and delivery " Read More
" Very poor customer service " Read More
" Terrible service " Read More