Not the Wiggle you used to know

★★☆☆☆
2.3 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Wiggle www.wiggle.co.uk

“Not the Wiggle you used to know”

Written on: 17/08/2013

I ordered some new tyres at the beginning of the week, I am currently without my bike so really wanted the tyres ASAP. They were a good price so ordered online instead of going to the bike shop (foolish).

1) No way of paying for expedited delivery on 'Bulky' items (for 'Bulky' read: Anything larger than a puncture repair kit)

2) It took nearly 2 days for my order to move from 'Processing' to 'Awaiting Dispatch'. The difference between these two states appears to be purely a philisophical one because my tyres still haven't been passed to a courier


I don't mind waiting for an order so long as there is a reason for it. there is no reason to wait 3 days before picking something off a shelf and putting it on a van. There's also no reason not to order a rapid delivery option.

Sadly since this company got bought out, it appears that its lost its vision and become just another retailer shaving costs at the expense of its customers.

  • 2 Tyres @ 25 each

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Wiggle.co.uk's Comment

Written on: 21/08/2013

Hello and thank you for the feedback!

We have just gone thorough a large scale upgrade of our warehouse management system in order to speed up this process although our average dispatch time is within 24 hours if the goods are in-stock.

We do now have the next day delivery service available on most items and are looking to extend this to large or bulky items in the very near future.

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Jwcdunne's Comment

Written on: 22/08/2013

Ok, I can fully appreciate that an upgrade of your warehouse can mess things around but that does not excuse the lack of response from your customer service?

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