Poor Contact & delivery

★★☆☆☆
2.3 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

567890's review of Wiggle www.wiggle.co.uk

“Poor Contact and delivery”

Written on: 23/07/2013 by 567890 (1 review written)

I order about £70 worth of stuff off Wiggle all was good confirmed order etc pressed track order it was fine said it would be here between 6:31 - 19:31 never arrive check with wiggle no reply, It said it was sent with UK Mail check with them didnt have a package for my address or the refence number?? The contact options very very very poor only email dont whether they get it or reply NEEDS A PHONE NUMBER talk to real people to sort the problem!!

  • £70 road bike bits

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Wigglehollie's Response to 567890's Review

Written on: 24/07/2013

Thank you for taking the time to leave a review and I am sorry that you had this frustrating experience with Wiggle. You problems with UKMaill will be passed on for a review of the postal service. Would it be possible for you to respond with an order number so I can investigate the problem further?

Regarding the lack of reply from our customer services department, I can only apologise for the lack of communication as you should have had a response. We will take your request for a phone facility into consideration when looking into our services that we provide. If you would like to discuss this further please let me know your order number and I will give you a phone call.

Sorry again for the poor service and hope to speak soon.

Hollie R
Wiggle Customer Services

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