Beware US customers!

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2.3 / 5
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Guest's review of Wiggle www.wiggle.co.uk

“Beware US customers!”

Written on: 19/05/2013

If you pay by credit card, you may be subject to a Foreign Transaction Fee (FTF) on your credit card. Wiggle does not indicate they will be billing out of the UK. My good deal, turned into an average deal once the FTF was added. Wiggle customer service wouldn't even acknowledge the FTF was an issue since it is charge by the credit card company.

  • Wetsuit $300

    Goods purchased & cost

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Wigglerosy's Comment

Written on: 14/06/2013

First of all, please accept my sincere apologies for the inconvenience that has been caused in this case. I understand how frustrating it must be for you to have placed an order and not being aware that you may be subject to a foreign transaction fee.

Unfortunately as this charge is not made by us this is out of our control and we have no say over what is or is not charged. We are listed as a UK business and I can only apologise that this was not clear when you placed your order. Hopefully this has not detracted from the enjoyment of your product, but if there is anything else we can do for you please just let us know.

Rosy,
Wiggle Customer Services.

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