BAD service

★★☆☆☆
2.3 / 5
31% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Wiggle www.wiggle.co.uk

“BAD service”

Written on: 19/05/2013

Wrong package received. Helpdesk not available by phone. Only by mail. But don't reply on the mails...
BAD service, don't buy there!!!

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

Visit wiggle.co.uk

Wigglerosy's Comment

Written on: 14/06/2013

First of all, thank you for bringing this issue to our attention. We would like to sincerely apologise that we have let you down on this occasion and have sent you the wrong order. We try out best to ensure that all orders that leave our warehouse are accurate and I am terribly sorry that we've let this one slip through.

We aim to respond to all email queries within 48 hours and unfortunately we do not have a number for customers to call. We do offer a Live Chat service most afternoons so in the future if you need to get in contact with us you can do so through this service.

Hopefully this has been resolved by now but if you do require any assistance please get in contact at your earliest convenience. Once again, please accept my sincere apologies for the inconvenience that has been caused.

Rosy,
Wiggle Customer Services.

Reply to this comment
Report this review
wiggle.co.uk