My package is gone & no customer service

★★☆☆☆
2.3 / 5
31% of users recommend this
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kamillaode's review of Wiggle www.wiggle.co.uk

“My package is gone and no customer service”

Written on: 03/05/2013 by kamillaode (1 review written)

I ordered from wiggle about a week ago, and I chose the next day delivery.
But as I managed to type in the wrong country(my fault), my package was of course sent to the wrong country.
I noticed this the next day and immediately contacted customer service, but the was no reply. I then contaced DHL, but they asked me to contact wiggle again.
I sent two more e-mails but still no reply. I am so frusturated I want to cry.
It says on their website that they reply within 8 hours but there's days since I sent my first e-mail.
Now I just want my money back but I have no idea how to do it. The only reason I gave them two stars instead of one is because they dispatched my package almoust right away.

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Wiggledan's Response to kamillaode's Review

Written on: 06/05/2013

Thank you for your review and sorry to hear of the issues experienced with you recent order kamillaode.

Are you happy to email us again at sales@wiggle.co.uk FAO Dan (kamillaode Review Centre Feedback) so I can look into this for you?

Please let me know when sent and I will investigate for you without delay.

Many thanks,

Dan (Customer Service Team Leader)
Wiggle

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