Written on: 12/04/2013
Sometimes they are fantastic - vfm, great products and prices super fast delivery.
Other times (2 out of last 3 orders for me)......hmmmm!
They'll send out a part order and leave you hanging until you complain.
When you do it's a 'ok we'll cancel it then - we haven't charged you for the goods we haven't sent so its all ok'
No it ISN'T ok.
It's carp- if you show the item as 'in stock' then it should be 'in stock' - or are you telling me that 100 people ordered the same item at the same time as me?!
If I wanted to go hunting around paying multiple shops lots of postage I would have done so.
I also read their terms - and have to say one or two clauses are fair comment having been an online retailer myself - but they are not legal under the DSR2000.
Shake yourselves up wiggle - you have a good reputation amongst cyclists but you'll lose it if you carry on with shoddy ordering services.
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Written by katherine.atkin.1