Returns nightmare

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Guest's review of Wiggle www.wiggle.co.uk

★★☆☆☆
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“Returns nightmare”

Written on: 11/03/2013

Trying to return a faulty jacket to wiggle and I am pretty sure their email responses are at least semi-automated or are not from the UK. Firstly the emails don't make sense and they use my full name i.e.Dear miss **** **** and then sign off using my name too!!! The website and their Collect+ system is incredibly difficult to navigate and to find any decent information on and the emails sent by "Wiggle" don't take you to the most helpful links on the website. One email told me to return it to them and they might refund me if the jacket is faulty and then the next paragraph told me to use Collect+ so it would definitely be free....confusing?! Won't be using Wiggle ever again once I get my money back!!

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