Excellent service

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★★☆☆☆
2.4 / 5
32% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

StefanO1971's review of Wheelies www.wheelies.co.uk

★★★★★

“Excellent service”

Written on: 07/06/2013 by StefanO1971 (1 review written)

Ordered a Cannondale Bad Boy 9 on this website as couldn't get one anywhere in London. Ordered on Monday, asked for delivery on Wednesday and the bike arrived promptly, no problems with the bike. Spoke to a lady in Customer service also and all was fine.

I am a little mystified by the negative feedback about Wheelies Direct on this site. It seems that the negative feedback is from people who had their bikes stolen and are getting a replacement bike through Wheelies Direct.

  • Cannondale Bad Boy 9 2013

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Onesixty1000's Response to StefanO1971's Review

Written on: 22/10/2013

Wheelies Direct Bike Replacement and Wheelies online bike store are 2 different sides of the company!!!!! People do not realise this and slate wheelies when bikereplacement are trying very hard to meet the insurance company demands and the customer demands! I understand that some of this on the bikereplacement side can be tightened up to give off a better customer based service, but lots of this is what we are instructed by the ''Customers Insurance Policy''

Wheelies mail order side of things have an absolute solid platform and are extremely customer focused! Great deals, helpful and knowledgeable staff with the odd Super Deal thrown in now and again...a company that you can pick up the phone to and speak about what you are looking at on the website....where else can you do that with 1st useful information!

Choose your bike company carefully....Wheelies are the way forward and growing rapidly.

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