Velo Ecosse Reviews - www.veloecosse.com

★★★★★
4.7 / 5
92% of users recommend this
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★★★★★

“Garmin Vectors”

Written on: 05/11/2013

I emailed to enquire about Vectors as a gift, as I live in the north of Scotland and Velo Escoose are the closest distributor. They were helpful on the phone and kept me informed as to when delivery was in. Very helpful and friendly - I liked being kept up to date… Read Full Review

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★★★★★

“Mvic wheels”

Written on: 19/09/2013 by SPhill (1 review written)

Ordered wheelset and even though they were delayed at Mavic due to the change from 2013 to 2014 models the communication was excellent and when they arrived Velo Eccose had thrown in a cleaning set and cycling cap for goodwill which was a very nice touch. There was an issue with the freewheel hub of the rear wheel and even though I'd already taken the wheels into another bike shop to have them fitted to a frame, Velo Eccose dealt directly with the other shop and sorted the problem within… Read Full Review

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★★★★★

“Mavic wheel set”

Written on: 15/06/2013 by Nige3 (1 review written)

EXCELLENT service, speedy and accurate delivery, will definitely use again… Read Full Review

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★★★★★

“Fantastic service, very quick delivery”

Written on: 17/05/2013 by beccyk (1 review written)

I ordered a pair of Mavic Ksyrium Elite wheels at 9:15 on Thursday morning. At 7:15 the following morning my new wheels arrived at my home in Bradford. Fantastic service (good use of email to keep me informed of progress), good price, and excellent delivery. I wouldn't hesitate to recommend you to any of my friends. Thank you for such a fantastic experience. I wish that other retailers would take a leaf out of your book Beccy… Read Full Review

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★★★★★

“Mavic Wheels”

Written on: 25/11/2012

Excellent value and excellent service. Wheels arrived very promptly - I ordered them on Saturday afternoon and arrived at 7am on Monday. I received a phone call and a helpful email which was a nice touch… Read Full Review

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★★★★★

“Best on line service”

Written on: 09/11/2012

I ordered on new chainset ,cassette, chain, jockey wheels on a Sunday evening on line. The next morning I had a call from Velo explaining the chainset colour was now black instead of silver, and would be £5 more, but the chain ordered was out of stock, but they had a same quality chain in stock for £5 less so no overall cost difference. The caller took the time to discuss the cassette size to make sure I was ordering all of the correct 9 speed parts to fit my bike,and offered helpful advice… Read Full Review

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★★★★★

“Mavic Rush purchase”

Written on: 04/10/2012

Bought some Mavic Rush 2013 shoes at a great price from Velo Ecosse. A member of staff then called me to ensure I had the sizing correct. What a great touch. Shoes arrived next day. Great service, very highly recommended bike supplier… Read Full Review

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★★★★★

“WOW! Excellent Service”

Written on: 18/09/2012

I was not sure about ordering a new bike online but after speaking to the sales team I took the plunge!! I have not experienced such a high level of customer service for a very long time. There was a small delay with my order (through no fault of the shop!!) and I was kept updated the whole time. I can not recommend this company enough. They are very professional, friendly and knowledgeable!! I will definetly be using them again. … Read Full Review

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★★★★★

“Kyserium Elite SL Wheels”

Written on: 15/09/2012 by Gaz63 (1 review written)

This is the second time while searching for the cheapest online price, i have arrived at Velo Ecosse in Edinburgh. The last time it was a Pinnerilo FP Quadra Bike and this time set of Mavic Kyserium wheels with half price Conti GP4000s and free tubes included in the deal. Everytime i deal with them the service is a very satisfying customer exsperiance. I have to be honest over the years i very rearly find myself making statements like this, but i cannot fault the service and value for… Read Full Review

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★★★★★

“Mavic Carbone SL Rims....”

Written on: 06/09/2012 by Qco67 (1 review written)

I've been looking at these wheels for a while now and was just about to pull the trigger on sourcing them from Germany until I saw that Velo Ecosse were offering a fantastic price. Called up and Aaron was very helpful and also threw in a few freebies which made the deal even sweeter...!! Very happy with the service and price. Will be checking out these guys again next time I'm buying… Read Full Review

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★★★★★

“a very easy to deal with cycling shop ”

Written on: 28/08/2012 by CROOKY1 (1 review written)

I enquired by email about a set of MAVIC wheels. I had a fast response that delt with my query along with very nice after sales advice.I purchased the wheels online with no problems. I found the hole team where very very professionl. They also had the best price on the net. Thanks Owen Gerald… Read Full Review

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★★★★★

“Great Cycle Shop!”

Written on: 20/08/2012

After seeing a great price for a pair of Mavic Ellipse track wheels on their website, I made the initial purchase to grab a good bargain. But after looking around their website, I also a few great deals on components. However, beyond the competitive pricing, when I called to add to my initial order, the guys were great. After enquiring about a number of components, the wealth of experience, bike know-how and honesty was apparent. Not settling to sell me the most expensive item, in fact I… Read Full Review

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★★★★★

“Good Service Good Price”

Written on: 16/08/2012 by colin.toms (1 review written)

I order a Vaude Silkroad S bike bag on Tuesday 1pm and it was on my bike Wednesday 2pm I was sent loads of emails and tracking details which worked, so how can I not give 5 stars for service? The price was the best I could find on the web and it was in stock. So I have made this website a favourite and will look there first… Read Full Review

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★★★★★

“Best online bike shop”

Written on: 14/08/2012

Checked website, phoned shop, placed order, new wheels despatched all within 15 mins. Fantastic service, better than any other online bike shop especially any of the big boys (you all know who I mean)… Read Full Review

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★★★★★

“Small things make the difference to great service.”

Written on: 01/08/2012 by Nick_town (1 review written)

Ordered some Mavic MTB shoes over the Internet from the velo Ecosse site as having shopped around, they provided the best price I could find from any UK based cycle shop. I was phoned the next day to make sure I was ordering the right size, Mavic shoes usually come up a little shorter. Fortunately I had already tried the shoes and had ordered the correct size but in this age it was great to see that Velo Ecosse make sure they go the extra mile even with Internet orders which sets them apart… Read Full Review

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★★★★★

“Fast, efficient, conscientious and above all, cheap!”

Written on: 30/05/2012 by ed_ashley (1 review written)

Fast and efficient: I ordered a pair of Pearl Izumi Tri Fly III cycling shoes at 8am and by lunch time they were already with the courier, scheduled for delivery the next day. Conscientious: The staff were concerned about the sizing of the shoes and so gave me a call and told me to measure my feet just in case. Any company out there simply to make profit wouldn't have taken the time to do this. Thumbs up. Cheap: I ordered from Velo Ecosse because the shoes I wanted were cheaper there than… Read Full Review

Ed_Ashley's Response to ed_ashley's Review

Written on: 31/05/2012

Update: shoes arrived within 24 hours. Kudos to Velo Ecosse and UKMail.

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★★★★★

“Fantastic Service”

Written on: 21/05/2012

After several attempts to find a Chain Johnny in the UK Madison pointed me to Velo Ecosse, glad they did. The RRP was discounted, the post was free and it was delivered next day before lunch. Great service and thank you… Read Full Review

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★★★★★

“Brilliant service....”

Written on: 06/05/2012 by Mark197041 (1 review written)

First time I have used this store for some new tri shoes.....I did not check the shoe size and they gave me a call to advise me that the pair I ordered came up small. We changed the size based upon this - they arrived on time and were the cheapest on the net !! Great service and attention to detail - would use again, for sure… Read Full Review

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★★★★★

“Amazing service!”

Written on: 26/04/2012

Placed an order at 3:00 pm, delivered at 9:22 am the next morning excellent service - I will certainly purchase from them again… Read Full Review

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★★★★★

“premium service for a budget price!”

Written on: 15/04/2012

I never write reviews but thought the service at Velo warranted a mention. Took my bike in for a pre-race service. Customer service was great, bike was done in no time and the actual work was great. The bike Indexes like butter better even than it did when I first got it and much better than far more expensive services I've had from thier competitors. I'll be taking my bike here from now on!… Read Full Review

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