Velo Ecosse - www.veloecosse.com Reviews

★★★★★
5 / 5
100% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

''We are a bike shop based in Edinburgh with a Web shop.''

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Latest Reviews

★★★★★

Written on: 21/05/2012

“Fantastic Service”

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After several attempts to find a Chain Johnny in the UK Madison pointed me to Velo Ecosse, glad they did. The RRP was discounted, the post was free and it was delivered next day before lunch. Great service and thank you....

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Mark197041

★★★★★

Written on: 06/05/2012

“Brilliant service....”

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First time I have used this store for some new tri shoes.....I did not check the shoe size and they gave me a call to advise me that the pair I ordered came up small. We changed the size based upon this - they arrived on time and were the cheapest on the net !! Great service and attention to detail - would use again, for sure....

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★★★★★

Written on: 26/04/2012

“Amazing service!”

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Placed an order at 3:00 pm, delivered at 9:22 am the next morning excellent service - I will certainly purchase from them again ...

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★★★★★

Written on: 15/04/2012

“premium service for a budget price!”

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I never write reviews but thought the service at Velo warranted a mention. Took my bike in for a pre-race service. Customer service was great, bike was done in no time and the actual work was great. The bike Indexes like butter better even than it did when I first got it and much better than far more expensive services I've had from thier competitors. I'll be taking my bike here from now on!...

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FlyingJJ

★★★★★

Written on: 12/04/2012

“very good service and excellent value”

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A very good service basically (quick, responsive, friendly). Also very competitive prices and offers (best I could find for some Mavic wheels + free gift)! J....

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jnkbrn

Reviews written: 1

★★★★★

Written on: 11/04/2012

“Truly Outstanding Service”

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These guys are fantastic,very helpful, I have ordered Assos bottoms, and Mavic Wheels and I will be using them again. Very Highly Recommended!!!!!...

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TreeOfSores

Reviews written: 1

★★★★★

Written on: 29/03/2012

“Great online service”

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On finding Velo Ecosse on a google search for my wheels I was wary due to the cheap price the store were offering which included delivery and free Conti tyres and tubes. I googled the store and found reviews of what a good service others had received. I ordered my wheels on Wednesday evening and I received a call from the store twenty minutes after the store opened on Thursday morning to confirm my order. I was told my goods would be despatched that day and should arrive on Friday. I was also told...

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bigape

Reviews written: 1

★★★★★

Written on: 14/03/2012

“Fantastic price and service”

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I was looking for a Garmin Edge 200 cycle computor...varies search engines took me to google and Amazon but then I stumbled upon a cycling forum which extolled the virtues of this store. I found the price the cheapest and having placed an order in the afternoon I was delighted to recieve my good post free within 24hrs. I can't think of anything I didn't like the whole process was seamless and easy to complete... ...

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★★★★★

Written on: 07/03/2012

“Best bike shop in Edinburgh”

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I have used them frequently during the last 6 months and can honestly say, from any point of view, that they provide a faultless service. The guys know what they are taking about and never try to rip you off....

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SteveDeeDee

★★★★★

Written on: 28/02/2012

“excellent all round!”

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Could not match the deal on offer and was pleasantly surprised by the unrivalled level of service...no fuss very quick could not fault in any way at all....very impressed indeed and will definately use them again over my local shops and other big name cycle sites...Thanks again...

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★★★★★

Written on: 23/02/2012

“Helpful, knowledgeable staff”

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I live locally so I visit the shop when I can. These guys know (and race) bikes. I've always had great service and no quibble replacement on the one occasion that there was some lose stitching on a pair of shoes. Really helpful staff and a great signed photo of SuperMario Cipollini on the wall. This is a proper bike shop. How they all should be!...

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buntonn

Reviews written: 1

★★★★★

Written on: 03/02/2012

“Excellent price and service and super fast delivery!!”

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I went into Evans yesterday to order these shoes, when I returned to work after lunch, I looked on the web for reviews which were all good, however Velo Ecosse came up being a lot cheaper... I asked Evens to price match which they wouldn't, so I cancelled my order and placed the order with VE and I had the shoes in my hand before 10am the next morning :) Excellent price, service and deliver!!! I will shop again and recommend......

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Steve9374

Reviews written: 1

★★★★★

Written on: 02/02/2012

“Great prices, fast delivery”

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Velo Ecosse was recommended by a poster on the CycleChat forum who had experienced great service from the shop. I checked out the website and found the price of the Topeak multi tool was better than any I'd seen on Amazon or elsewhere. All of the tools I looked at on the site had a message saying 'availability - please call' so I sent an enquiry email and received a reply within three minutes (!) in which Owen said the item would be back in stock in the next couple of days. I ordered the tool on...

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goatkarma

Reviews written: 2

★★★★★

Written on: 31/01/2012

“Great”

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Item arrived next day by courier, and I even got free socks! Jacket was cheapest on the internet too....

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Puttang

★★★★★

Written on: 31/01/2012

“Velo Ecosse - How a bike shop should be!”

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I have now purchased from Velo Ecosse several times, both online and in the shop. Everytime I have had great service from knowledgable staff and prices are about as good as you can find. Advice is freely given and alternative products suggested with no pressure to buy, salesman, type tactic you get in a lot of other shops. You get the impression the staff are actually there to help you and not just empty your wallet. I recently bought a high end Tacx Turbo-trainer from them, cheaper than anywhere...

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★★★★★

Written on: 13/01/2012

“Excellent customer service”

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Ordered on Monday. Received an email on Tuesday to say there was a problem with the courier. Was kept fully informed of progress and item arrived on Friday. Excellent customer service, cheapest price around, would definitely use again. Thank you....

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★★★★★

Written on: 13/01/2012

“Great price, service and delivery”

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Searched the internet and found Velo Ecosse to be the cheapest for the Garmin. Placed the order and got an email confirmation through prety quickly and it was poseted that day. Next day it arrived as expected. Excellent!...

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★★★★★

Written on: 10/01/2012

“Superb”

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I have found Velo-ecosse to be a highly professional orginisation. My customer service experiences of Velo=ecosse has been of a very high standard. Any e-mail enquiries have been promptly responded to with excellent advice from clearly very knowledgeable staff. This shop is very well stocked with cutting edge products and I would highly recommend this shop....

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★★★★★

Written on: 04/01/2012

“Garmin Edge 200 Cycle Computer”

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I called about this item to make sure it was in stock as I have had trouble in the past. I was told it was and they run a very good policy on their site. They have IN STOCK in Green if they have something and PLEASE CALL in red if they don't and they check availability on the phone. Made the order online, got a order received e-mail then confirmation e-mail then a dispatch e-mail with tracking number and received the Garmin the next day. Very happy with the service at all points. The Garmin Computer...

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★★★★★

Written on: 01/01/2012

“A cyclists paradise.”

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Great choice of products covering all types of cycling activities and abilities. Staff are friendly, knowledgeable and approachable which is great as it puts you at ease. The shop is well stocked so you can always get what you need....

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★★★★★

Written on: 31/12/2011

“Excellent service!!”

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Placed an order for a Garmin Edge cycle computer on Wednesday night and received my goods on Friday morning with excellent communication from the shop and its couriers at every step. I emailed a query after placing my order which was answered very promptly. Great price (best price I could find anywhere) and even free goods too, I would highly recommend this shop to anyone!! ...

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Angus1001

★★★★★

Written on: 30/12/2011

“Long live local bike shops & Velo Ecosse in particular”

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I have used Velo Ecosse over the last 24 months to purchase a variety of kit, acesories and supplies, including a new road bike (Pinarello FP2), new helmets for myself and family, Assos kit, nutrition supplies, lights, locks etc. So what can I say about Velo Ecosse? Well the prices are competitive and sometimes lower than the the web, and certainly much lower than some of the local competition. Who wouldn't want to see, touch and try an new bike before purchasing it, especially when so much advice...

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Lew150

Reviews written: 1

★★★★★

Written on: 29/12/2011

“My first stop for quality kit @ the best prices”

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The quality and range of brands stocked show these guys know their stuff. I've shopped here for several years purchasing items from Assos, Giant, Continental, Tacx and Shimano. I'm lucky to be able to shop in store and their prices are cheaper than anywhere online! Staff are always friendly and helpful in store or on the telephone. I can't rate Velo Ecosse highly enough for their products, service, advice and prices - highly recommended all round. ...

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dogcat

Reviews written: 1

★★★★★

Written on: 28/12/2011

“Would recommend again”

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Placed an online order and it came on time, free delivery and the cost of the lock was cheaper than elsewhere, quality product so I'm happy....

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★★★★★

Written on: 23/12/2011

“Excellant Service and Products”

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I chose Velo Ecosse having undertaken cost checks on the internet for the products I wanted. Part of the order was in stock and after a number of e-mails keeping me up to date with progress, the first part of the order was delivered earlier than expected. For the balance of the order, VE were repeatedly let down by the suppliers of the Light and Motion lamps I had ordered. Over the course of several weeks whilst VE were being frustrated with broken promises from the supplier, I was kept fully informed...

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★★★★★

Written on: 21/12/2011

“Excellent customer service - Excellent prices”

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My overall experience of the shop was very good. The staff which dealt with me came across as very knowledgeable and always happy to go to long measures to help you out without getting overly in your face or pushy. The bike arrived earlier than they said it would and I haven't had any problems with it whatsoever - in fact it's been perfect. I am very happy with the service and quality of the goods from velo ecosse - something I feel has been lacking in some other Edinburgh bicycle shops from my...

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★★★★★

Written on: 21/12/2011

“Great customer service, well stocked and fantastic...”

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Velo Ecosse has always provided a superb customer service building up several high end road bikes for me and supplying an excellent mountain bike from a well stocked shop. The staff are extremely knowledgeable and easy going while offering a great bike service and fantastic advice on equipment and clothing promptly replying to any queries I had. ...

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hamishyoung

★★★★★

Written on: 20/12/2011

“Great website with good deals and excellent service”

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had a great experience with this well stocked shop and website, my queries were responded to quickly and staff were obviously well trained and knowledgeable. My bike was delivered on time and I can recommend this website to anyone with an interest in cycling. Discovered the shop sponsors a Road Race Team so they really know about road bikes....

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★★★★★

Written on: 20/12/2011

“Quality bike shop”

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I have purchased several items from Velo Ecosse both on-line and in the shop. I have always found them easy to deal with, enthusiastic, helpful and accommodating. They have a great selection of products and their product knowledge is second to none. If you want great products and great service look no further than Velo Ecosse. ...

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macmatt

Reviews written: 1

★★★★★

Written on: 20/12/2011

“Reliable, helpful, knowledgable”

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I've been using these guys for years, they're very helpful & always give good advice. Apart from the fact that the two bikes I've bought from them in the past have been perfect I went to them for these Mavic wheels as they were the cheapest I could find in the UK. Wheels were ordered and arrived within days, they even swapped the wheels over for me. One word...awesome....

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★★★★★

Written on: 20/12/2011

“Viva la Velo Ecosse”

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Have been a customer for many a year as I know I will always get unbiased advice. Most recently bought a new bike after some test rides and recommendations from the staff who were really friendly. I was not rushed or pressured, I felt really comfortable taking my time and the staff asking the right questions to make sure I made the rigt decision for what I needed. Bike was ordered and built in advance of the timescales I was originally quoted, which was great! Also got a good deal on pedals and...

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★★★★★

Written on: 19/12/2011

“Scotlands best bike shop”

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The staff are super helpful and they have the best selection of kit. They have always done a great job on my bikes and there is always a great selection of clothing, accessories, tyres etc....

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★★★★★

Written on: 19/12/2011

“My preferred guy!”

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By far my preferred shop for cycling gear, from frames to energy bars and gels. The bike tuning is second to none, efficient and honest. A great team. Seriously couldn't recommend them highly enough....

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★★★★★

Written on: 19/12/2011

“The best bike shop in Scotland”

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Great bike shop, knowledgeable staff and wonderful services. That is just the best bike shop in Scotland....

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swmkm2269

★★★★★

Written on: 19/12/2011

“Superb local bike shop. The way they used to be!”

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I have used Velo Ecosse for a few years now. I have purchased high end road, triathlon and mountain bikes and have always been impressed at the friendliness, approachability and knowledge of the staff. The service mechanics are fabulous and very fast if required. Almost without exception the things I have needed were in stock and the odd item that wasn't, was delivered the next day. I cannot recommend them highly enough for bike sales, clothing and service. Nothing is ever too much bother, no matter...

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Adamsean

★★★★★

Written on: 19/12/2011

“Best I've come across around the board”

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Its great service, I received very prompt replies, everything I needed was in stock which was helpful, I was able to get all the gear I required from the same place, was given excellent advice when I rang to enquire about certain products such as what specific tyres I should invest in for long trips and have had no problems with any of my purchases, felt I was in expert hands and got really good value for my money, would definitely recommend velo ecosse without a doubt, my orders arrived a day before...

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★★★★★

Written on: 12/12/2011

“Excellent service!”

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Order acknowledged very quickly and was delivered within 2 working days. This was the lowest price I could find on the internet for the lock that I purchased so very pleased.Excellent service! ...

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GrahamAtkins

Reviews written: 1

★★★★★

Written on: 02/12/2011

“Continental Speedking”

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My second set of Speedking - a good tyre in all conditions. My order was quickly acknowledged and the carrier then emailed me with an expected delivery time. It arrived in 48 hours. I'm very happy with that. Graham Leicester...

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morrock

Reviews written: 1

★★★★★

Written on: 26/11/2011

“Continenetal Grand Prix 4 season tyres £37.95”

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I bought a pair of these excellent tyres from Velo Ecosse at a very good price, the correspondence was immediate and very helpful. Great product matched with great customer service. Well recommended. ...

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