Velo Ecosse Reviews - www.veloecosse.com

★★★★★
4.7 / 5
93% of users recommend this
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Latest Reviews

★☆☆☆☆

“Poor customer service”

Written on: 27/08/2014 by GFC1893 (1 review written)

Bought a computer from Velo Ecosse but the sensor didn't fit on my frame. Website says e-mail them about returns, so I did, but got no reply. Sent the item back with a covering letter asking them to e-mail when received, once again no e-mail. Luckily Isent it recorded delivery so I knew they'd received it. Waited a week, no e-mail, no refund. Phoned the shop and was told the item had been sent away for repair ! When I explained that I just wanted a refund he said I would have to speak to the… Read Full Review

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★☆☆☆☆

“No refund payment”

Written on: 06/06/2014 by SteveButtrick (1 review written)

I ordered a giant defy through the cycle to work scheme and payed for the bike then and there so I could take the bike away and get a refund when the cycle to work cheque had come through. A month later I am still waiting for the payment to get refunded to my account. I am constantly phoning them and they repeately tell me they are looking into it. This is not acceptable as now I am getting charged for being over drawn in my account. I will definitely not be recommending them to any one I… Read Full Review

Stevebuttrick's Response to SteveButtrick's Review

Written on: 16/07/2014

Money received in my back account after writing this comment - 16/06/2014

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★☆☆☆☆

“very disappointed”

Written on: 03/12/2013 by Olderroadcyclist (1 review written)

I ordered 2 items of ASSSOS bike clothing for women from the shop - I phoned to check availability (as recommended on the website)and they took my order and money by phone. This was on 4th November 2013 and I have heard nothing since. I have spent most of today trying to get someone to answer the phone ( after trying every day for the last 2 weeks) and no-one answers. I have sent 4 emails to the contact address and no-one has got in touch. I do quite a lot of internet shopping and this is… Read Full Review

Pedey's Response to Olderroadcyclist's Review

Written on: 04/12/2013

I am having similar problems - goods ordered but neither delivery nor any contact and impossible to contact by either of the 2 phone numbers on the web. What to do?

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Pedey's reply to Pedey's Comment

Written on: 04/12/2013

Following on from my previous comment: I looked up Google Maps to find the name of any shops on either side of VE. I phoned the very nice man in Harlequin Antiques next door who told me that VE have gone into insolvency...... Shoot! What to do?

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Olderroadcyclist's reply to Pedey's Comment

Written on: 04/12/2013

I have no idea ? Anyone out there have any advice?
A friend ordered from their website this week!
Dishonest

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Olderroadcyclist's reply to Olderroadcyclist's Comment

Written on: 06/02/2014

I have since received my order - and an apology. The basement was flooded and the delivery of my items to the shop was postponed. For the future - if this was to happen again - I would have deliveries sent to another location to avoid a long delayfor customers and , at the very least phone customers to tell them what was happening or put a notice on the website? Gregor was really helpful in the end and I might give them another try!

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★★★★★

“Garmin Vectors”

Written on: 05/11/2013

I emailed to enquire about Vectors as a gift, as I live in the north of Scotland and Velo Escoose are the closest distributor. They were helpful on the phone and kept me informed as to when delivery was in. Very helpful and friendly - I liked being kept up to date… Read Full Review

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★★★★★

“Mvic wheels”

Written on: 19/09/2013 by SPhill (1 review written)

Ordered wheelset and even though they were delayed at Mavic due to the change from 2013 to 2014 models the communication was excellent and when they arrived Velo Eccose had thrown in a cleaning set and cycling cap for goodwill which was a very nice touch. There was an issue with the freewheel hub of the rear wheel and even though I'd already taken the wheels into another bike shop to have them fitted to a frame, Velo Eccose dealt directly with the other shop and sorted the problem within… Read Full Review

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★★★★☆

“Good value, quick delivery”

Written on: 08/07/2013 by TayaT (1 review written)

I ordered a Kryptonite lock from Velo Ecosse, was not sure what to expect from this company as I had not heard of them before and they had mixed reviews online. However I could not complain with service or cost, they were the cheapest online and I received regular email updates with delivery info such as tracking number/day etc... I ordered Thursday evening and my order arrived Monday morning. Would use this company again… Read Full Review

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★★☆☆☆

“Poor Customer Service and Communication”

Written on: 17/06/2013 by Jamie (4 reviews written)

Ordered a wheelset just under 3 weeks ago, am still yet to receive it. I was initially told stock required import from abroad and would take 5 days. Have been told subsequently initial order wasn't received / was lost in transit en-route from international suppliers. Appreciate things like this can happen outside of the control of the company - So my poor review is for the lack of communication fro Velo Ecosse and their appalling customer service. I have received sparse feedback from Velo… Read Full Review

Jamie's Response to Jamie's Review

Written on: 17/06/2013

"If there are any problems with this order we will contact you immediately - otherwise you should expect a confirmation email soon, and to to take delivery in a day or two from the date of despatch".

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Jamie's Response to Jamie's Review

Written on: 11/08/2013

Despite my initial poor review, I have since returned my wheels to Velo Ecosse to get repaired under MP3 warranty, the guys were great, excellent communication and returned quickly. Thanks

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★★★★★

“Mavic wheel set”

Written on: 15/06/2013 by Nige3 (1 review written)

EXCELLENT service, speedy and accurate delivery, will definitely use again… Read Full Review

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★★★★★

“Fantastic service, very quick delivery”

Written on: 17/05/2013 by beccyk (1 review written)

I ordered a pair of Mavic Ksyrium Elite wheels at 9:15 on Thursday morning. At 7:15 the following morning my new wheels arrived at my home in Bradford. Fantastic service (good use of email to keep me informed of progress), good price, and excellent delivery. I wouldn't hesitate to recommend you to any of my friends. Thank you for such a fantastic experience. I wish that other retailers would take a leaf out of your book Beccy… Read Full Review

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★★★★☆

“Proactive and helpful”

Written on: 09/01/2013 by Bleng (1 review written)

Ordered a Mavic Jersey online and next morning I had a call checking the size required as Mavic tend to be on the small size and they wanted to be sure I got the right size 1st time. What a great service - I will definitely be back and be recommending it to friends and family. So why not 5 stars? I was a little unsure if my order was successful after ordering as I didn't get a confirmation email - If I could give 4.5 stars I would... If you could set up a simple email acknowledgement for the… Read Full Review

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★★★★★

“Mavic Wheels”

Written on: 25/11/2012

Excellent value and excellent service. Wheels arrived very promptly - I ordered them on Saturday afternoon and arrived at 7am on Monday. I received a phone call and a helpful email which was a nice touch… Read Full Review

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★★★★★

“Best on line service”

Written on: 09/11/2012

I ordered on new chainset ,cassette, chain, jockey wheels on a Sunday evening on line. The next morning I had a call from Velo explaining the chainset colour was now black instead of silver, and would be £5 more, but the chain ordered was out of stock, but they had a same quality chain in stock for £5 less so no overall cost difference. The caller took the time to discuss the cassette size to make sure I was ordering all of the correct 9 speed parts to fit my bike,and offered helpful advice… Read Full Review

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★★★★★

“Mavic Rush purchase”

Written on: 04/10/2012

Bought some Mavic Rush 2013 shoes at a great price from Velo Ecosse. A member of staff then called me to ensure I had the sizing correct. What a great touch. Shoes arrived next day. Great service, very highly recommended bike supplier… Read Full Review

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★★★★★

“WOW! Excellent Service”

Written on: 18/09/2012

I was not sure about ordering a new bike online but after speaking to the sales team I took the plunge!! I have not experienced such a high level of customer service for a very long time. There was a small delay with my order (through no fault of the shop!!) and I was kept updated the whole time. I can not recommend this company enough. They are very professional, friendly and knowledgeable!! I will definetly be using them again. … Read Full Review

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★★★★★

“Kyserium Elite SL Wheels”

Written on: 15/09/2012 by Gaz63 (1 review written)

This is the second time while searching for the cheapest online price, i have arrived at Velo Ecosse in Edinburgh. The last time it was a Pinnerilo FP Quadra Bike and this time set of Mavic Kyserium wheels with half price Conti GP4000s and free tubes included in the deal. Everytime i deal with them the service is a very satisfying customer exsperiance. I have to be honest over the years i very rearly find myself making statements like this, but i cannot fault the service and value for… Read Full Review

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★★★★★

“Mavic Carbone SL Rims....”

Written on: 06/09/2012 by Qco67 (1 review written)

I've been looking at these wheels for a while now and was just about to pull the trigger on sourcing them from Germany until I saw that Velo Ecosse were offering a fantastic price. Called up and Aaron was very helpful and also threw in a few freebies which made the deal even sweeter...!! Very happy with the service and price. Will be checking out these guys again next time I'm buying… Read Full Review

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★★★★★

“a very easy to deal with cycling shop ”

Written on: 28/08/2012 by CROOKY1 (1 review written)

I enquired by email about a set of MAVIC wheels. I had a fast response that delt with my query along with very nice after sales advice.I purchased the wheels online with no problems. I found the hole team where very very professionl. They also had the best price on the net. Thanks Owen Gerald… Read Full Review

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★★★★★

“Great Cycle Shop!”

Written on: 20/08/2012

After seeing a great price for a pair of Mavic Ellipse track wheels on their website, I made the initial purchase to grab a good bargain. But after looking around their website, I also a few great deals on components. However, beyond the competitive pricing, when I called to add to my initial order, the guys were great. After enquiring about a number of components, the wealth of experience, bike know-how and honesty was apparent. Not settling to sell me the most expensive item, in fact I… Read Full Review

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★★★★★

“Good Service Good Price”

Written on: 16/08/2012 by colin.toms (1 review written)

I order a Vaude Silkroad S bike bag on Tuesday 1pm and it was on my bike Wednesday 2pm I was sent loads of emails and tracking details which worked, so how can I not give 5 stars for service? The price was the best I could find on the web and it was in stock. So I have made this website a favourite and will look there first… Read Full Review

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★★★★★

“Best online bike shop”

Written on: 14/08/2012

Checked website, phoned shop, placed order, new wheels despatched all within 15 mins. Fantastic service, better than any other online bike shop especially any of the big boys (you all know who I mean)… Read Full Review

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