Written on: 19/09/2013 by SPhill
Ordered wheelset and even though they were delayed at Mavic due to the change from 2013 to 2014 models the communication was excellent and when they arrived Velo Eccose had thrown in a cleaning set and cycling cap for goodwill which was a very nice touch.
There was an issue with the freewheel hub of the rear wheel and even though I'd already taken the wheels into another bike shop to have them fitted to a frame, Velo Eccose dealt directly with the other shop and sorted the problem within minutes. Excellent, diligent and rapid service and great communication.
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