Hawke eyepiece

★★★★★
4.6 / 5
92% of users recommend this
  • Customer Service

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Guest's review of Uttings - www.uttings.co.uk

★☆☆☆☆

“Hawke eyepiece”

Written on: 03/07/2013

The eyepiece arrived on time but when I phone to check it was the right one the person who answered the phone was very sharp and unhelpful,when I explained the problem he said he would check and phone me back, two hours later no phone call so I phoned them and they told me they were waiting on the supplier, I then phoned the supplier (Debens) myself and they answered my query there and then so why did Uttings have such a long wait. They then phoned me back within minutes of me speaking to Debens.

  • Hawke eyepiece

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Uttingscustomerservice's Comment

Written on: 04/07/2013

Thank you for your comments. Without knowing the specifics of the situation, it is quite possible that the person we needed to speak to at Deben was unavailable at the time when we originally contacted them; perhaps you just happened to time your call correctly, when they became available.

As we called you back within a few minutes of you speaking with them, then this goes some way to supporting that theory .....

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