bad item

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Guest's review of Uttings - www.uttings.co.uk

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“bad item”

Written on: 12/06/2013

recently purchased a knife for camping and on first use the handle cracked
i was only lightly chopping tinder and the side of knife cracked, its not very well made at all so very disappointed.

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Uttingscustomerservice's Comment

Written on: 12/06/2013

Thank you for your comments and I am sorry that the knife you received is faulty. It is difficult to tell from your post whether you have already contacted us about this to allow us to rectify the problem for you?

We only source our products from manufacturers directly or official stockists and, while we undertake a degree of quality control before despatching items, it is not practical (in terms of time) for us to make a thorough inspection of every item prior to sending out and, on occasions, faulty or damaged items do unfortunately get despatched.

If you have not done so, please do contact us and we can make arrangements to replace the knife for you.

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