Need Good Service, Value, Goods, ?, then look no further :)

★★★★★
4.6 / 5
92% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Happyshooter's review of Uttings - www.uttings.co.uk

★★★★★

“Need Good Service, Value, Goods, ?, then look no...”

Written on: 26/02/2013 by Happyshooter (1 review written)

I had previously used Uttings a few years ago and always found their service very good, having now got back into my shooting again after circumstances which meant i had to have a break from my life time hobby i thought i would go back to hopefully what had been a good service previously for the things that i now needed. All i can say is that i was totally shocked, their range covered all that i needed and more, their ordering was so easy and their delivery was incredibly fast and super efficient. there was not 1 single thing that i could fault them on.
The goods were well protected for transit, no flimsy packaging, their correspondance was superb, and the goods were as you would expect, perfect, no flaws, marks, scratches, dents.
All in all a top class service, its nice to know that in these modern on line shopping days things at Uttings havnt changed since my previous dealings with them, well ok they have, they have got better which i didnt think was possible having used them years before.
Another satisfied customer, if you dont believe me give them a try.
No i dont work for them or have any friends or relatives that work for them either, just a very satisfied customer.

  • shooting equipment

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Hellome's Response to Happyshooter's Review

Written on: 27/02/2013

Have you seen their delivery terms ! Their DPD delivery terms include - return to sender after 4 days (so Dont be away).

You cannot change address easily - and their automated phone service gives you the option, then when you select it on your phone you get a message - this service is not available....goodbye !

And if you want a weekend delivery - wait for it, need to pay another 10 pounds on top of the 5.99 you've already paid !!

AWFUL AWFUL AWFUL

Reply to this comment

Uttingscustomerservice's Response to Happyshooter's Review

Written on: 01/03/2013

Further to our previous communications, I am sorry that you feel our shipping service is the worst you have experienced on any continent.

Your order was shipped on the Monday and was due for delivery on Tuesday, which the courier did attempt, but was unable to complete. When placing the order, delivery to an alternative address, such as a work address, could have been selected if you were not going to be available on the day of delivery.

Weekends are not usually considered working days, but, like most businesses, we can offer a Saturday delivery, however, it is considered a premium service and, as we subsidise delivery costs to our customers, would have cost £8.99. Requesting it through contacting DPD directly, rather than through us, would go some way to explaining the additional £10 charge you were quoted.

As I am sure you can appreciate, DPD do only have a finite storage facility for undelivered parcels and in terms of when they expect people to contact them following attempted delivery, there has to be a cutoff point if people do not get in touch; four days is not an unreasonable amount of time to expect people to contact them following attempted delivery.

We take on board your suggestion of severing our contract with DPD, however, they are currently achieving first time delivery 95% of the time, which, is an acceptable level of service for us (although, we do fully appreciate the frustrations of the 5% that do not receive their parcels on time and resolve these to the best of our ability on an individual basis).

Reply to this comment
Report this review