Written on: 08/01/2013
As I placed my order during the holiday period I assumed there would be a delay compared to your usual excellent service. I did in fact send an e-mail asking how long the delay would be. To my surprise your reply stated you had already dispatched my order and that was quickly followed by a message with the delivery date. unfortunately this day wasn't convenient for me but was very easily changed. The day before the revised date I was again messaged with a 1 hour window for the expected delivery time. my order duly arrived within this time. The whole process of ordering, my query , changing delivery date and receiving my order was made simple, hassle free and prompt. Once again when dealing with your company what has become an expected excellent service has been exceeded. Thank you.
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