They really don't care.

★★★★★
4.6 / 5
92% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Uttings - www.uttings.co.uk

★☆☆☆☆

“They really don't care.”

Written on: 13/03/2012

BEST AVOID UTTINGS
- USE SOMEONE INDEPENDENT WHO WOULD APPRECIATE YOUR CUSTOM!!

Item purchased in January was faulty.
I telephoned & was given curt, unhelpful & incorrect instructions about returning item involving me paying costly postage.
Wrote a letter to advise of poor service - asking for a response that never came.
Telephoned again spoke to manager called Matthew who sounded like he couldn't care less (apologised unconvincingly)- was promised cheque ASAP refunding postage.
3 weeks later had to call back again -
To resolve situation I suggested I purchased 2 more items at a cost matching another suppliers online price (minus value of missing cheque).
Not interested in helping me even out of good will for such poor service.
Pleasant lady on reception has apparently arranged for cheque to be sent today, lets see if it arrives this time...
VERY VERY UNHAPPY.

  • £50

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Report this review