Woeful customer service

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  • Quality of website

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jillmac73's review of Uttings Outdoors www.uttingsoutdoors.co.uk

★★☆☆☆

“Woeful customer service”

Written on: 02/08/2013 by jillmac73 (1 review written)

I ahd ordered 3 items. 2 as expected but zamberlan boots were not the ones advertised on their site. I questioned this by email and got several cheeky replies not even willing to refund express delivery of £5.99 I paid. wont be using them again

  • Hillwalking boots, jacket and hat

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Uttingscustomerservice's Response to jillmac73's Review

Written on: 05/08/2013

Further to our recent email correspondence, as discussed, the boots you were sent are actually the latest model Zamberlan boots, not the older model as you initially suggested they were.

As explained (and as per our Terms and Conditions), images on our website are to be used as a guideline only, as manufacturers vary designs from time to time and the actual item received may be different.

As we do not physically have any of the old stock boots left, we really had very little option left other than to offer to refund you if you did not want the boots you were sent.

You were sent the correct boots, by next day delivery (which arrived on time), so there was no reason for us to refund your delivery charge separately.

I am sorry that you feel our customer service is woeful, but fully respect your decision to take your custom elsewhere in future.

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