NON EXISTENT CUSTOMER SERVICE

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Lolaluna's review of Uttings Outdoors www.uttingsoutdoors.co.uk

★☆☆☆☆

“NON EXISTENT CUSTOMER SERVICE”

Written on: 07/06/2013 by Lolaluna (1 review written)

You might as well send your complaint to Mars! They only respond after months of emails, and then you get the brush off - no names, no service whatsoever. I used to buy a lot of goods from them, all went well, alas when things go wrong, this company dives for cover . I was going to purchase some top of the range binoculars from them but they have lost my custom for good.

  • 54.95

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Uttingscustomerservice's Response to Lolaluna's Review

Written on: 12/06/2013

Thank you for your review and I am sorry that you feel let down by us. You don't mention any specific issues, so its a little difficult for us to comment or address any problems on here. I would like to assure you that we do work hard as a team to provide a high standard of customer service and I apologise if, on this occasion, it is substandard.

If you care to contact me (Michelle) directly to talk through some of the more specific aspects of your complaint, I would be more than happy to work with you to achieve a resolution. However, I do understand if you have chosen to take your custom elsewhere as a result, and do not wish to discuss this further.

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