Took them 2 weeks to bother telling me they never even had the part..  AVOID

If you look below, you will see NUMEROUS reviews saying they ordered a product that was listed as in stock (often an expensive product like a whole bike or frameset for several thousands of dollars), then Triton charged their card for the full amount, then they received nothing for many weeks or months, throughout that whole time Triton did not respond to any emails or other means of contact, then the customer informed Triton of their intent to notify the credit card company and the relevant authorities of what had taken place, and then suddenly Triton customer support came back with "sorry the product is out of stock we will refund you soon." Those reviews are the true real-customer reviews. It happened to me too, so I can confirm that is indeed how Triton operates. Ridiculous. There is no 21st century online sales system in use anywhere that would find out only 1-2 months after charging a customers' credit card that the item is not in stock. Triton is not an honest company. I am surprised that in the UK this seems to be tolerated by the authorities. Protect yourself and your money online, and stay far away from Triton Cycles. I will also try to inform Cannondale UK.

Simple on-line order for replacement tyre and inner tube as they claimed to be in stock. Then order status showed 1 - 2 week delivery but when I emailed a query they didn't respond. They rarely answer the phone, but eventually when it was overdue I hung on long enough that they picked up. Then said the order further delayed for a couple of weeks. I cancelled on principle, as they'd had my credit card money since placing the order They didn't apologise, simply said cheerily "no problem" and didn't seem at all concerned that I wasn't happy. Don't buy on-line from these folk unless they confirm they actually do have the stock (if you can get an answer)

Triton Cycles seems to want to keep customers money as long as possible. So they claim to have the bike in stock, with dispatch in 2 days. After 4-6 mails they repply, saying because of COVID it’s taking longer and after 4-6 mails more, when it’s not possible to keep it any longer they simply say “I’m affraid the bike cannot be delivered, if you want you can ask for a refund”. They have done the refund after 17 days. After taxes and currency oscilation, the “Triton experience” costed me 50€ and I still need to buy a bike. Good scheme Triton! Thank you for nothing!

I order a cycle jacket as a Christmas gift. I got a response saying order had been received but no details about when it would be delivered. Christmas came and went with no delivery. I phoned after New Year and was told an email has been sent saying it would be delivered to the shop by 10th Jan 2016. I never received said email. I phoned again to be told that the jacket had been discontinued. An email was sent previously informing me of this which, I never received. I asked for a full refund over the phone and would you believe it I finally get an email saying refund has been transferred to my account. Appalling service. Never again.

Purchased a bike on 21/09/15 I was given a delivery date, waited in all day, but no bike. After contacting them they said it would be the next day, guess what, no bike. Eventually it arrived after a week. When I got it out of the box I discovered it was damaged (internal cable to rear brake faulty) & that I had to build it by that I mean attach, brakes and aligne pads, index the gears, tighten headset attach bar tape & crimp ferrules to cable ends. The web site says all bikes are fully tested before delivery. Rubbish. I also ordered a helmet, I'm still waiting for that. Contacted them yesterday, they put the blame on Royal Mail. Today still nothing, and now they say they no longer have the size I want, so have requested a refund. If your ordering from Them would suggest walking to the depot pay your money and pedal home, it's quicker. The staff on the phone are very apologetic, but at no time did they ever even offer a discount off my next order, even though I won't order from them ever again.

I ordered a bike in the sale, i called to ask details about the bike such as stem size and various other information. At no point were they able to answer over the phone and didnt bother responding to my mails. I thought i would order the bike anyhow due to the price, when I went to order they told me it was out of stock although order went through online and payment was taken, then I contacted them and a few days later the bike appeared in their stock. They were supposed to send pedals and they didnt arrive with no response to emails sent by me. I talked with the person I dealt with and emailed her. Poor communication, lack of knowledge and customer service. I will add bike arrived in boxed and good condition.

Purchased Salsa Anywhere Cage, surly decals. Informed the cage was out of stock and would be delivered by a given date. Contacted store a couple of times staff always polite and answered the phone promptly. All goods arrived and happy with level of service. Nothing too dislike.

The 2014 bike that was advertised and that I ordered wasn't in stock. However, I was contacted quickly by email and offered the 2015 model at a discounted price, which I accepted and which was quickly despatched and delivered. The bike arrived needing fairly significant assembly and set up - not an issue for me as I am a fairly competent home mechanic, but would have needed doing by a local shop if I was unsure what I was doing. I'd guess that Triton hadn't opened the box from the bike manufacturer before sending it to me. I'd buy from Triton again, but having used numerous mail order bike shops over the years they wouldn't be my first choice.

Very slow at replying to my emails in regards to obtaining an alternate or a refund on the item that I ordered which the site stated that it was instock at the time of purchase. Ordered on the 20th nov 2014 and I am still waiting! Most recent email sent 5 days ago and no reply.

I ordered my jacket from Triton Cycles as it was the cheapest price. Great service and kept informed when the item was due to be delivered. Unfortunately it was too small and had to be exchanged for another size. No problem to them and my new jacket arrived very quickly.

and there's nothing bad to say. The item arrived fast using DPD which are one of the better couriers. They kept me well informed the whole time, of the delivery process. I cannot comment heavily on pricing nor returns as I neither returned any items, nor were the tyres I purchased 'commonly enough available' in this country. The mere fact they stock an item that is hard to acquire is a plus.

I ordered a Bontrager Ion 700 Cycle Light which was very competitively priced and arrived within 48 hours. I was informed of dispatch and delivery parameters and cant fault the service. I found the web-site easy to use with an over view of product information. A link to further reviews/details of this product could be helpful.

Have bought two saddles from Triton cycles both great value and the best upgrade to my road bike and mountain bike .. quick efficient service from Triton = happy customer

I have to admit that having read some of the reviews on this website I was a bit apprehensive about the service I might receive. I ordered a Fabric Scoop saddle. The email stated that the product would be sent out within 2-3 days which is exactly what happened and was delivered by DPD to my workplace at the time stated by them. Very happy with the service and with the product which was far cheaper than other sellers.

i ordered a sprocket and chain and they said it would be dispatched within 24 hours which it didn't. after i waited for about a week i rung them up to see if had been dispatched or not and they said they'll dispatch it the next day so i waited another week and it still didn't come. i rung them up again to see if they really had been dispatched and they said it has. so i waited another few days and it didn't come.

Ordered an expensive bike from them which was showing as available on their web site. Three days later received an email telling me that it was no longer avalaible. They provided me with several alternatives and ended up having to pay an extra £100. Promised to get delivered within two days but two weeks later I am still waiting ! and now they have stopped responding to emails.

We have just taken delivery of our 4th bike from Triton Cycles. Their bikes are very competitively priced and delivered very quickly with no hassle - which is why we keep going back!