Triton Cycles Reviews -

4.1 / 5
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Written on: 07/09/2015 by Aryannao11 (1 review written)

I ordered a bike in the sale, i called to ask details about the bike such as stem size and various other information. At no point were they able to answer over the phone and didnt bother responding to my mails. I thought i would order the bike anyhow due to the price, when I went to order they told me it was out of stock although order went through online and payment was taken, then I contacted them and a few days later the bike appeared in their stock. They were supposed to send pedals and… Read Full Review

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“Problems with returns”

Written on: 24/06/2013 by Casualcommuter (1 review written)

Returned a faulty brake handle to them. The fault had caused some other damage on the handle through use and they claimed that the other damage meant that the fault was not a warranty issue (even when the fault was clearly the cause of the other damage). I did get a clear email exchange with them (although I had to prompt them once I had returned the item since I did not hear much from them after the return). They have communicated fairly well with me, but I'm not happy with the outcome. The… Read Full Review

Tritoncycles's Response to Casualcommuter's Review

Written on: 24/06/2013

Customer was happy with this bike for almost 2 years and unfortunately broke a small component part when attempting to service the bike.

Unfortunately the warranty doesn't cover damage caused by mis-use or neglect as was the case here.

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“Good prices with average customer service.”

Written on: 14/10/2011 by Galoot (1 review written)

I purchased a Cannondale Synapse 2011 bike from Triton Cycles in October 2011. The price was good as the bike was on special offer and was discounted by 20% compared to larger retail outlets. The initial order process was easy and I was called by a polite lady the next day to process the payment. This is where the first problems began, I was offered a particular day for delivery so I booked a day off work. Then the courier arrived two days earlier than arranged when I was out! Doh not a… Read Full Review

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