Triton Cycles Reviews - www.tritoncycles.co.uk

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★★★★☆
4.2 / 5
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★☆☆☆☆

“No communicatio and no stock!”

Written on: 02/05/2013 by kkmcold (1 review written)

Really disappointed with this lot. Order confirmed for a pump and bib shorts. Waited several weeks- nothing Emailed them- nothing! Then two weeks later as I had received a package, which was left at the post office that i couldn't reach and thought it may have been them- it wasn't! Called- engaged x 4 Called spoke to a girl who was polite but told me they no longer had the pump or the bibs in the size i had ordered. So no order 2 months later and no communication 1 stars generous for polite… Read Full Review

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Tritoncycles's Response to kkmcold's Review

Written on: 24/06/2013

We're very sorry that we couldn't complete your order and that you found it difficult to get through to us.

An email was sent to you within 48 hours of your order to explain that unfortunately the items you had ordered were sold out.

Always best if you don't hear from us within a couple of days to give us a call as we do aim to process all orders within 1-2 days, don't leave it so long to get in touch! :)

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★★★☆☆

“1 week and still waiting, UK based company.”

Written on: 24/04/2013 by Edwardos (1 review written)

Placed my order a week ago, haven't received any confirmation of my order dispatch, phoned them up with inquiry about it. They told me that it has been sent out yesterday and is on its way,but no email notification about dispatch. Still waiting, product was in stock and company is based in UK, so it shouldn't take that long. Next time probably won't be using them. Just so you know, maybe I'm unlucky, as I have heard some good reviews about them… Read Full Review

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Tritoncycles's Response to Edwardos's Review

Written on: 24/06/2013

Thanks for your feedback.

This is something we've been working on, we do now send out emails when an item has been dispatched which we didn't before.

We're sorry that your order wasn't completed as quickly as expected, we do try to process orders as quickly as possible and notify customers if there will be a delay of more than 4/5 days.

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★★★★★

“Fantastic service, great price!”

Written on: 15/03/2013

I have been after a Cannondale hooligan for a long time. Quick google search and triton popped up. They were only 40mins from me. So sent an email asking did they have the bike in stock. Got a quick response stating it was. I was told I would have to wait for the following day to collect it though. So I explained I was going away the following day, so they squeezed it in for the same day. Deposit was pay at 11am and I collected my bike at 3pm. Would really recommend them. Only… Read Full Review

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★★★★☆

“Good service and price (Internet order)”

Written on: 13/03/2013 by Chrisinhove (1 review written)

Website said the Surly forks I wanted were in stock, so I ordered them on a Wednesday. Got an automatic email confirmation immediately. Hadn't heard anything by the following Monday, so started reading the online reviews and started to worry... After a couple of tries, got through on the phone, very friendly and polite, where the order was checked, and I was told it would be with me tomorrow. Heavy snow the following day meant nothing was moving, but the forks arrived that Wednesday. So… Read Full Review

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★★★★★

“BMX cruiser bargain.”

Written on: 20/02/2013 by SAMADAMS212 (1 review written)

I'd bought a few times before from triton on their Ebay store and was always happy with the service. I'd only ever purchased small items from them up until now and wanting to get a bike for riding to the skatepark and jumps with my son, i thought i'd go to their main site and have a look. I found a couple of bikes that i thought would fit the bill, i was still a little confused with what to go for. So i called through and spoke to a helpful girl on the phone, She was happy to go through the… Read Full Review

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★☆☆☆☆

“cheap but sloppy service :(”

Written on: 31/01/2013

After searching for a specific Surly frame I found there site to be the cheapest but after googling them for reviews I found that they were often a bit dodgy about stock levels so I erred on the side of caution & emailed them to check the size/color etc I wanted was in stock, I happily recieved an email stating the frame was in stock & ready for dispatch. Excellent. So placed my order on the Friday. I received an email stating they had received my order. After patiently waiting till Tuesday I… Read Full Review

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★★★★★

“Why didn't i try here first???”

Written on: 28/11/2012 by AndyCoverton (1 review written)

Spent days searching the net looking for a particular BMX for my son, i'm not particularly savvy on the bike front so i called every shop in the land and had almost pulled every hair from my head when the lovely lady at Triton answered my prayers. Good advice and great knowledge helped me with an equivalent bike and did me a nice little deal on some extras too. Thanks guys! Andy Coverton… Read Full Review

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★☆☆☆☆

“shocking lairs”

Written on: 01/10/2012

ordered a bike from them on a Wednesday called them on Friday to ask where the bike was, told that it was out of stock, they said I should have received a email on the Thursday. I told them I didn't receive the email on the thursday & they said it never got sent out, I felt like all the time I was talking to them they just couldn't be bothered. They didn't offer me any supplement or alternative, so the conversation ended. I then tried to purchase the bike off J E James & the bike was out of… Read Full Review

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Tritoncycles's Comment

Written on: 24/06/2013

Email sent within 48 hours of order to explain that bike was unfortunately sold out.

We offered a generous discount off the new model of the same bike which would be selling at full RRP at all other UK stores but customer ALSO wanted 10% worth of free goods. Unfortunately the offers we run cannot be used in conjunction with each other i.e. you may only use one or the other.

Our customer service team offered this customer a very good deal as a gesture of goodwill to compensate for the fact we couldn't complete the original order.

We're sorry that we couldn't get hold of the bike originally ordered and that the offer we made wasn't good enough to satisfy this customer.

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★☆☆☆☆

“Office girl that answers the phone, can't be bothered”

Written on: 26/09/2012 by Angryboy (1 review written)

As a pertential customer, I am appalled by the lack of customer service skills this girl! Had. I ask for a part to be measured as there are two different lengths, the time 11.00am she assured me she'd call me back, 5 hours later I call back, to cut a long story short, she said if it's urgent, try else where! What I didn't tell her is I was looking at purchasing 10 mountain bikes for a well known "charity" ride at a cost of twenty five thousand pound and I was testing the company's customer… Read Full Review

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Responder's Response to Angryboy's Review

Written on: 20/11/2012

Yeah right. I bet this guy was looking for a stem or a set of obscure cheapo cranks, and when the guys couldn't be bothered to waste their time on a £15.00 order. Who spends £25,000 on 10 bikes for a charity ride? Why not spend £600.00 per bike and give the rest of the money to charity? This guy is just a spoilt, sexist, armchair warrior, who just couldn't get his own way.

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Geedog's Response to Angryboy's Review

Written on: 21/12/2012

Reviews like this should be taken off. You would not be held responsible for purchasing 10 bikes at £2500 a throw when you cannot spell and have appalling grammar. Don't try to make yourself a big shot ya and get someone in trouble with pure lies.

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★★★★★

“great service”

Written on: 30/08/2012 by grgo140 (1 review written)

ordered a bmx for son on tues and was oos so we got upgraded and bike arrived thurs, great service and emails answered imediatley.the bike prices are fab a few hundred cheaper than other shops… Read Full Review

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★★★★★

“wethe people bmx ARCADE”

Written on: 28/08/2012 by philcoop (1 review written)

FOUND SAME BIKE THROUGH TRITON £100 CHEAPER, VERY PLEASANT LADY ANSWERED ANY QUESTIONS I HAD, ORDERED AND DELIVERED WITHIN 3 DAYS , THEY EVEN CALLED ME BEFORE DELIVERY , GREAT SERVICE MANY THANKS… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/08/2012 by Bronte06 (1 review written)

Hi Just wanted to send a message to you to say a Huge Thankyou for my Son's bike. I ordered a wethepeople trust BMX on Wednesday morning at 9.45am and the bike arrived Thursday at 1.30pm really impressive!! It makes such a nice change to get genuine people who say they will deliver in 2 days and do it. We will certainly be using your website again and I will be telling all my friends about you. Once again Thankyou so much my Son loves it his bike. … Read Full Review

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★★★★★

“triton cycles”

Written on: 25/08/2012 by bikerunner1 (1 review written)

Cant say enough good things about triton cycles. orderd on a monday, came on wednesday morning, helpfull from the start, don't think i'd go anywhere else on-line to buy a bike...1st class shop… Read Full Review

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★★★★★

“Super Fast Delivery”

Written on: 22/08/2012 by spdpug98 (1 review written)

I was a bit worried about ordering from Triton as they has so few reviews, however, I'm so glad I did. I ordered a new saddle on a Sunday evening and it arrived on the Tuesday morning Great customer service - Thanks… Read Full Review

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★★★★☆

“One happy 12 year old!!”

Written on: 17/08/2012 by Lizbrew (1 review written)

Shopped around for a We The people Arcade bike for my sons 12th birthday. Local bike shop were asking £330. Online from Triton £214....what a difference, but was a bit apprehensive about online purchase of a bike. Read other favourable reviews so placed an order on Monday and bike was delivered Thursday. Everything great. my son did the last bits of assembly needed and has been riding it today....12 days before his birthday! Thank you… Read Full Review

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★★★★★

“Great shopping experience ”

Written on: 15/08/2012

I ordered a Charge 'Spoon' saddle on Sunday night from Triton Cycles, at an excellent price; the cheapest on the Internet. It arrived first thing on Tuesday and that was with free delivery! It was an excellent shopping experience and I will certainly check them out next time I'm buying stuff. I can also report that the Charge 'Spoon' saddle is really excellent value for money and is one of the best fitting saddles (for me) that I have even ridden on… Read Full Review

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★★★★★

“TOP CLASS”

Written on: 10/08/2012 by P.C1974 (1 review written)

I would highly recomend Triton, orderd bike on Tuesday deliverd on Thursday, also its nice to get a company to deliver to the scotish highlands free of charge, value for money quick delivery top class… Read Full Review

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★★★★★

“Am Very Happy”

Written on: 26/07/2012 by DjVersionz (1 review written)

bought bike (KHE Maceto). Was Cheapest price by far so was a bit nervous. Bike arrived 3 days after ordering. staff were friendly and helpful. will happily use them again and would recommend to anybody… Read Full Review

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★☆☆☆☆

“Do not purchase”

Written on: 18/06/2012

I ordered a pair of Bontrager tyres from Triton Cycles online 3 weeks ago & no sign of the order arriving. The payment was taken from my credit card 10 days ago. I have phoned multiple times and have been told that they are out of stock but will be coming in last week & that I would have them by the weekend. Now Monday, no sign of the tyres. Just phoned them & was told, no stock yet. Basically, Triton have taken an order for an item they showed as being in stock but wasn't & then try and… Read Full Review

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★★★★★

“Very happy customer!!!!”

Written on: 12/06/2012 by samantha.71 (1 review written)

Shopped around for this bike (We The People - Justice) for my son and this was the cheapest site by far, £115 cheaper than the shop price. Ordered on a Sunday afternoon and bike arrived first thing Tuesday morning. Very friendly and helpful lady on the phone who answerered all of my questions. All in all I would highly recommend Triton and would use again… Read Full Review

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