Triton Cycles Reviews - www.tritoncycles.co.uk

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★★★★☆
4.1 / 5
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★☆☆☆☆

“shocking lairs”

Written on: 01/10/2012

ordered a bike from them on a Wednesday called them on Friday to ask where the bike was, told that it was out of stock, they said I should have received a email on the Thursday. I told them I didn't receive the email on the thursday & they said it never got sent out, I felt like all the time I was talking to them they just couldn't be bothered. They didn't offer me any supplement or alternative, so the conversation ended. I then tried to purchase the bike off J E James & the bike was out of… Read Full Review

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Tritoncycles's Comment

Written on: 24/06/2013

Email sent within 48 hours of order to explain that bike was unfortunately sold out.

We offered a generous discount off the new model of the same bike which would be selling at full RRP at all other UK stores but customer ALSO wanted 10% worth of free goods. Unfortunately the offers we run cannot be used in conjunction with each other i.e. you may only use one or the other.

Our customer service team offered this customer a very good deal as a gesture of goodwill to compensate for the fact we couldn't complete the original order.

We're sorry that we couldn't get hold of the bike originally ordered and that the offer we made wasn't good enough to satisfy this customer.

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★☆☆☆☆

“Office girl that answers the phone, can't be bothered”

Written on: 26/09/2012 by Angryboy (1 review written)

As a pertential customer, I am appalled by the lack of customer service skills this girl! Had. I ask for a part to be measured as there are two different lengths, the time 11.00am she assured me she'd call me back, 5 hours later I call back, to cut a long story short, she said if it's urgent, try else where! What I didn't tell her is I was looking at purchasing 10 mountain bikes for a well known "charity" ride at a cost of twenty five thousand pound and I was testing the company's customer… Read Full Review

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Responder's Response to Angryboy's Review

Written on: 20/11/2012

Yeah right. I bet this guy was looking for a stem or a set of obscure cheapo cranks, and when the guys couldn't be bothered to waste their time on a £15.00 order. Who spends £25,000 on 10 bikes for a charity ride? Why not spend £600.00 per bike and give the rest of the money to charity? This guy is just a spoilt, sexist, armchair warrior, who just couldn't get his own way.

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Geedog's Response to Angryboy's Review

Written on: 21/12/2012

Reviews like this should be taken off. You would not be held responsible for purchasing 10 bikes at £2500 a throw when you cannot spell and have appalling grammar. Don't try to make yourself a big shot ya and get someone in trouble with pure lies.

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★★★★★

“great service”

Written on: 30/08/2012 by grgo140 (1 review written)

ordered a bmx for son on tues and was oos so we got upgraded and bike arrived thurs, great service and emails answered imediatley.the bike prices are fab a few hundred cheaper than other shops… Read Full Review

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★★★★★

“wethe people bmx ARCADE”

Written on: 28/08/2012 by philcoop (1 review written)

FOUND SAME BIKE THROUGH TRITON £100 CHEAPER, VERY PLEASANT LADY ANSWERED ANY QUESTIONS I HAD, ORDERED AND DELIVERED WITHIN 3 DAYS , THEY EVEN CALLED ME BEFORE DELIVERY , GREAT SERVICE MANY THANKS… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/08/2012 by Bronte06 (1 review written)

Hi Just wanted to send a message to you to say a Huge Thankyou for my Son's bike. I ordered a wethepeople trust BMX on Wednesday morning at 9.45am and the bike arrived Thursday at 1.30pm really impressive!! It makes such a nice change to get genuine people who say they will deliver in 2 days and do it. We will certainly be using your website again and I will be telling all my friends about you. Once again Thankyou so much my Son loves it his bike. … Read Full Review

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★★★★★

“triton cycles”

Written on: 25/08/2012 by bikerunner1 (1 review written)

Cant say enough good things about triton cycles. orderd on a monday, came on wednesday morning, helpfull from the start, don't think i'd go anywhere else on-line to buy a bike...1st class shop… Read Full Review

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★★★★★

“Super Fast Delivery”

Written on: 22/08/2012 by spdpug98 (1 review written)

I was a bit worried about ordering from Triton as they has so few reviews, however, I'm so glad I did. I ordered a new saddle on a Sunday evening and it arrived on the Tuesday morning Great customer service - Thanks… Read Full Review

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★★★★☆

“One happy 12 year old!!”

Written on: 17/08/2012 by Lizbrew (1 review written)

Shopped around for a We The people Arcade bike for my sons 12th birthday. Local bike shop were asking £330. Online from Triton £214....what a difference, but was a bit apprehensive about online purchase of a bike. Read other favourable reviews so placed an order on Monday and bike was delivered Thursday. Everything great. my son did the last bits of assembly needed and has been riding it today....12 days before his birthday! Thank you… Read Full Review

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★★★★★

“Great shopping experience ”

Written on: 15/08/2012

I ordered a Charge 'Spoon' saddle on Sunday night from Triton Cycles, at an excellent price; the cheapest on the Internet. It arrived first thing on Tuesday and that was with free delivery! It was an excellent shopping experience and I will certainly check them out next time I'm buying stuff. I can also report that the Charge 'Spoon' saddle is really excellent value for money and is one of the best fitting saddles (for me) that I have even ridden on… Read Full Review

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★★★★★

“TOP CLASS”

Written on: 10/08/2012 by P.C1974 (1 review written)

I would highly recomend Triton, orderd bike on Tuesday deliverd on Thursday, also its nice to get a company to deliver to the scotish highlands free of charge, value for money quick delivery top class… Read Full Review

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★★★★★

“Am Very Happy”

Written on: 26/07/2012 by DjVersionz (1 review written)

bought bike (KHE Maceto). Was Cheapest price by far so was a bit nervous. Bike arrived 3 days after ordering. staff were friendly and helpful. will happily use them again and would recommend to anybody… Read Full Review

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★☆☆☆☆

“Do not purchase”

Written on: 18/06/2012

I ordered a pair of Bontrager tyres from Triton Cycles online 3 weeks ago & no sign of the order arriving. The payment was taken from my credit card 10 days ago. I have phoned multiple times and have been told that they are out of stock but will be coming in last week & that I would have them by the weekend. Now Monday, no sign of the tyres. Just phoned them & was told, no stock yet. Basically, Triton have taken an order for an item they showed as being in stock but wasn't & then try and… Read Full Review

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★★★★★

“Very happy customer!!!!”

Written on: 12/06/2012 by samantha.71 (1 review written)

Shopped around for this bike (We The People - Justice) for my son and this was the cheapest site by far, £115 cheaper than the shop price. Ordered on a Sunday afternoon and bike arrived first thing Tuesday morning. Very friendly and helpful lady on the phone who answerered all of my questions. All in all I would highly recommend Triton and would use again… Read Full Review

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★★★★☆

“Triton Cycle - Cannondale Caad X 105 Purchase”

Written on: 01/06/2012

I was looking around for a good deal on this bike, having seen the older model at Evans cycles. So shopped around and found Triton, Good price, helpful with my questions on the phone and after making my purchase the bike arrived with two days. The bike has been a much better ride than my old Trek, One happy customer!… Read Full Review

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★☆☆☆☆

“5 workings days to dispatch an in stock product!”

Written on: 21/04/2012

They took cash from my account on a thursday, dispatched it on the tuesday, and it still hasn't arrived today, which is a saturday. That's not good enough. I hate companies that are quick to get the money and take forever to dispatch the product. Useless… Read Full Review

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★★★★★

“Great shop to deal with - very happy with purchase”

Written on: 21/12/2011 by Tonycaterham (1 review written)

Just received my Giant Defy 2 whch was reduced from £720 to £460 which for an outgoing 2011 model (December) I considered great value. I called Triton to ensure my size was in stock to which the answer was yes, so a day later (Thursday evening) I ordered the bike through the website. Called on the Friday to ensure order had been received and to ask when would be delivered. I was politely informed it would be the following Tuesday 20th December. On Tuesday bike arrived well packaged and… Read Full Review

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★★★★★

“Cannot be Faulted”

Written on: 09/12/2011

I gave Triton a call at 10 am Thursday morning to order a Mongoose Logo which is the cheapest there than anywhere with free delivery. Very helpful lady on the phone who answered all my questions and took my order. Advised delivery would be Monday or Tuesday the next week. The next morning at 9.30 am a van pulled up outside with my delivery so it took less than 24 hours. I am so impressed i would highly recommend this company and I will definitely use them again… Read Full Review

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★★★★★

“Cyclocross bike. Cannondale CAADX”

Written on: 08/11/2011 by frazerp (1 review written)

Purchased a commuting bike using the cyclescheme. Was struck imediately by the rapid email response to an enquiry. All responses subsequent to that were punctual and informative. Obtained the cyclescheme voucher, sent it off on friday, got the bike via courier the next friday. Excellent, on time exactly as promised in initial discussions. Bike was very well packed for transport and arrived without a scratch. Naturally some assembly but rode it into work on the monday morning. Very friendly… Read Full Review

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★★★★☆

“Good friendly service”

Written on: 28/10/2011

I was really impressed by the personal service I got dealing with Triton. Their responses to my queries were promt, and what could have been a potential issue with some retailers was easily solved. They were pleasant to deal with, and once the order was sorted, it was dispatched fairly quickly. Not the fastest delivery times I've experienced, but not slow or tardy either. Overall, I'd happily recommend them. … Read Full Review

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★★☆☆☆

“Good prices with average customer service.”

Written on: 14/10/2011 by Galoot (1 review written)

I purchased a Cannondale Synapse 2011 bike from Triton Cycles in October 2011. The price was good as the bike was on special offer and was discounted by 20% compared to larger retail outlets. The initial order process was easy and I was called by a polite lady the next day to process the payment. This is where the first problems began, I was offered a particular day for delivery so I booked a day off work. Then the courier arrived two days earlier than arranged when I was out! Doh not a… Read Full Review

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