Triton Cycles Reviews - www.tritoncycles.co.uk

★★★★☆
4.2 / 5
81% of users recommend this
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★☆☆☆☆

“Avoid”

Written on: 04/07/2013

Avoid. Ordered parts from them via their web site a month ago - and I still haven't received them. My e-mails have gone unanswered. I have made many phone calls to them and have been promised that the parts have been despatched (including duplicate packages) but they have not arrived with me. Promised return phone calls have not been made to me. No explanation, or even anything really resembling an oology, has been forthcoming. They may well be good to deal with face to face but I cannot… Read Full Review

Tritoncycles's Comment

Written on: 04/07/2013

Initial parcel sent within 48 hours of order, unfortunately this has gone missing in the post with Royal Mail and we are now in the process of making a claim for this parcel.

Replacement parcel requested but unfortunately one of the items ordered had sold out in the meantime so replacement could not be sent.

Refund issued immediately, as for no apologies - this is not true. I am sorry that we haven't been able to complete your order and I stressed how sorry we are on the telephone to you this morning.

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Anonymousexyz's Comment

Written on: 04/07/2013

Thanks for replying.
I'm willing to accept that my 'no apology' comment is harsh and put it down to my grumpiness at having to call you one more time.
You've missed some detail. You actually sent me two parcels (the original order and a replacement), and not counting the third that wasn't despatched because of no stock (something that I was not informed of).
I buy a lot of items on-line and I haven't had an experience elsewhere like this form yourselves.
I sent two e-mails after the non-arrival of the initial order which went un-replied. A promised phonecall to me (you were going to check with your warehouse) I think around the time of the first replacement package, was not made and I had to call again to chase.
You have, however, been very pleasant to deal with on the phone.
I don't wish your business any ill-will but this was an extremely frustrating experience and not one I wish to repeat.

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Tritoncycles's Comment

Written on: 04/07/2013

Apologies for any confusion caused and thank you for letting me know about the emails - I was not aware that you had sent any email correspondence so I will look into why these were not replied to.

I hope that you will shop with us again in the future and experience our usual high standards of customer service.

If you have any further queries or comments please email me and I'll do my best to answer them.

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★★☆☆☆

“Problems with returns”

Written on: 24/06/2013 by Casualcommuter (1 review written)

Returned a faulty brake handle to them. The fault had caused some other damage on the handle through use and they claimed that the other damage meant that the fault was not a warranty issue (even when the fault was clearly the cause of the other damage). I did get a clear email exchange with them (although I had to prompt them once I had returned the item since I did not hear much from them after the return). They have communicated fairly well with me, but I'm not happy with the outcome. The… Read Full Review

Tritoncycles's Response to Casualcommuter's Review

Written on: 24/06/2013

Customer was happy with this bike for almost 2 years and unfortunately broke a small component part when attempting to service the bike.

Unfortunately the warranty doesn't cover damage caused by mis-use or neglect as was the case here.

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★★★★★

“Less than 24hrs from order to door!! ”

Written on: 13/06/2013

I just had to write this, to counter some other reviews. I ordered my Oakleys yesterday via there super helpful telesales girl, at about 3pm yesterday, and low and behold the postman walks up my drive carrying a box with Oakleys in it from Triton Cycles at 9:30 this morning! You don't get that service very often these days and I had to let everyone know… Read Full Review

Tritoncycles's Comment

Written on: 24/06/2013

Thanks for your review.

We do try our best to complete orders as quickly as possible and it's always nice to get feedback from our customers.

Sorry we couldn't also provide some sunshine to go with those new sunnies!

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★☆☆☆☆

“No communicatio and no stock!”

Written on: 02/05/2013 by kkmcold (1 review written)

Really disappointed with this lot. Order confirmed for a pump and bib shorts. Waited several weeks- nothing Emailed them- nothing! Then two weeks later as I had received a package, which was left at the post office that i couldn't reach and thought it may have been them- it wasn't! Called- engaged x 4 Called spoke to a girl who was polite but told me they no longer had the pump or the bibs in the size i had ordered. So no order 2 months later and no communication 1 stars generous for polite… Read Full Review

Tritoncycles's Response to kkmcold's Review

Written on: 24/06/2013

We're very sorry that we couldn't complete your order and that you found it difficult to get through to us.

An email was sent to you within 48 hours of your order to explain that unfortunately the items you had ordered were sold out.

Always best if you don't hear from us within a couple of days to give us a call as we do aim to process all orders within 1-2 days, don't leave it so long to get in touch! :)

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★★★☆☆

“1 week and still waiting, UK based company.”

Written on: 24/04/2013 by Edwardos (1 review written)

Placed my order a week ago, haven't received any confirmation of my order dispatch, phoned them up with inquiry about it. They told me that it has been sent out yesterday and is on its way,but no email notification about dispatch. Still waiting, product was in stock and company is based in UK, so it shouldn't take that long. Next time probably won't be using them. Just so you know, maybe I'm unlucky, as I have heard some good reviews about them… Read Full Review

Tritoncycles's Response to Edwardos's Review

Written on: 24/06/2013

Thanks for your feedback.

This is something we've been working on, we do now send out emails when an item has been dispatched which we didn't before.

We're sorry that your order wasn't completed as quickly as expected, we do try to process orders as quickly as possible and notify customers if there will be a delay of more than 4/5 days.

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★★★★★

“Fantastic service, great price!”

Written on: 15/03/2013

I have been after a Cannondale hooligan for a long time. Quick google search and triton popped up. They were only 40mins from me. So sent an email asking did they have the bike in stock. Got a quick response stating it was. I was told I would have to wait for the following day to collect it though. So I explained I was going away the following day, so they squeezed it in for the same day. Deposit was pay at 11am and I collected my bike at 3pm. Would really recommend them. Only… Read Full Review

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★★★★☆

“Good service and price (Internet order)”

Written on: 13/03/2013 by Chrisinhove (1 review written)

Website said the Surly forks I wanted were in stock, so I ordered them on a Wednesday. Got an automatic email confirmation immediately. Hadn't heard anything by the following Monday, so started reading the online reviews and started to worry... After a couple of tries, got through on the phone, very friendly and polite, where the order was checked, and I was told it would be with me tomorrow. Heavy snow the following day meant nothing was moving, but the forks arrived that Wednesday. So… Read Full Review

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★★★★★

“BMX cruiser bargain.”

Written on: 20/02/2013 by SAMADAMS212 (1 review written)

I'd bought a few times before from triton on their Ebay store and was always happy with the service. I'd only ever purchased small items from them up until now and wanting to get a bike for riding to the skatepark and jumps with my son, i thought i'd go to their main site and have a look. I found a couple of bikes that i thought would fit the bill, i was still a little confused with what to go for. So i called through and spoke to a helpful girl on the phone, She was happy to go through the… Read Full Review

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★☆☆☆☆

“cheap but sloppy service :(”

Written on: 31/01/2013

After searching for a specific Surly frame I found there site to be the cheapest but after googling them for reviews I found that they were often a bit dodgy about stock levels so I erred on the side of caution & emailed them to check the size/color etc I wanted was in stock, I happily recieved an email stating the frame was in stock & ready for dispatch. Excellent. So placed my order on the Friday. I received an email stating they had received my order. After patiently waiting till Tuesday I… Read Full Review

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★★★★★

“Why didn't i try here first???”

Written on: 28/11/2012 by AndyCoverton (1 review written)

Spent days searching the net looking for a particular BMX for my son, i'm not particularly savvy on the bike front so i called every shop in the land and had almost pulled every hair from my head when the lovely lady at Triton answered my prayers. Good advice and great knowledge helped me with an equivalent bike and did me a nice little deal on some extras too. Thanks guys! Andy Coverton… Read Full Review

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★☆☆☆☆

“shocking lairs”

Written on: 01/10/2012

ordered a bike from them on a Wednesday called them on Friday to ask where the bike was, told that it was out of stock, they said I should have received a email on the Thursday. I told them I didn't receive the email on the thursday & they said it never got sent out, I felt like all the time I was talking to them they just couldn't be bothered. They didn't offer me any supplement or alternative, so the conversation ended. I then tried to purchase the bike off J E James & the bike was out of… Read Full Review

Tritoncycles's Comment

Written on: 24/06/2013

Email sent within 48 hours of order to explain that bike was unfortunately sold out.

We offered a generous discount off the new model of the same bike which would be selling at full RRP at all other UK stores but customer ALSO wanted 10% worth of free goods. Unfortunately the offers we run cannot be used in conjunction with each other i.e. you may only use one or the other.

Our customer service team offered this customer a very good deal as a gesture of goodwill to compensate for the fact we couldn't complete the original order.

We're sorry that we couldn't get hold of the bike originally ordered and that the offer we made wasn't good enough to satisfy this customer.

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★☆☆☆☆

“Office girl that answers the phone, can't be bothered”

Written on: 26/09/2012 by Angryboy (1 review written)

As a pertential customer, I am appalled by the lack of customer service skills this girl! Had. I ask for a part to be measured as there are two different lengths, the time 11.00am she assured me she'd call me back, 5 hours later I call back, to cut a long story short, she said if it's urgent, try else where! What I didn't tell her is I was looking at purchasing 10 mountain bikes for a well known "charity" ride at a cost of twenty five thousand pound and I was testing the company's customer… Read Full Review

Responder's Response to Angryboy's Review

Written on: 20/11/2012

Yeah right. I bet this guy was looking for a stem or a set of obscure cheapo cranks, and when the guys couldn't be bothered to waste their time on a £15.00 order. Who spends £25,000 on 10 bikes for a charity ride? Why not spend £600.00 per bike and give the rest of the money to charity? This guy is just a spoilt, sexist, armchair warrior, who just couldn't get his own way.

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Geedog's Response to Angryboy's Review

Written on: 21/12/2012

Reviews like this should be taken off. You would not be held responsible for purchasing 10 bikes at £2500 a throw when you cannot spell and have appalling grammar. Don't try to make yourself a big shot ya and get someone in trouble with pure lies.

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★★★★★

“great service”

Written on: 30/08/2012 by grgo140 (1 review written)

ordered a bmx for son on tues and was oos so we got upgraded and bike arrived thurs, great service and emails answered imediatley.the bike prices are fab a few hundred cheaper than other shops… Read Full Review

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★★★★★

“wethe people bmx ARCADE”

Written on: 28/08/2012 by philcoop (1 review written)

FOUND SAME BIKE THROUGH TRITON £100 CHEAPER, VERY PLEASANT LADY ANSWERED ANY QUESTIONS I HAD, ORDERED AND DELIVERED WITHIN 3 DAYS , THEY EVEN CALLED ME BEFORE DELIVERY , GREAT SERVICE MANY THANKS… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/08/2012 by Bronte06 (1 review written)

Hi Just wanted to send a message to you to say a Huge Thankyou for my Son's bike. I ordered a wethepeople trust BMX on Wednesday morning at 9.45am and the bike arrived Thursday at 1.30pm really impressive!! It makes such a nice change to get genuine people who say they will deliver in 2 days and do it. We will certainly be using your website again and I will be telling all my friends about you. Once again Thankyou so much my Son loves it his bike. … Read Full Review

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★★★★★

“triton cycles”

Written on: 25/08/2012 by bikerunner1 (1 review written)

Cant say enough good things about triton cycles. orderd on a monday, came on wednesday morning, helpfull from the start, don't think i'd go anywhere else on-line to buy a bike...1st class shop… Read Full Review

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★★★★★

“Super Fast Delivery”

Written on: 22/08/2012 by spdpug98 (1 review written)

I was a bit worried about ordering from Triton as they has so few reviews, however, I'm so glad I did. I ordered a new saddle on a Sunday evening and it arrived on the Tuesday morning Great customer service - Thanks… Read Full Review

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★★★★☆

“One happy 12 year old!!”

Written on: 17/08/2012 by Lizbrew (1 review written)

Shopped around for a We The people Arcade bike for my sons 12th birthday. Local bike shop were asking £330. Online from Triton £214....what a difference, but was a bit apprehensive about online purchase of a bike. Read other favourable reviews so placed an order on Monday and bike was delivered Thursday. Everything great. my son did the last bits of assembly needed and has been riding it today....12 days before his birthday! Thank you… Read Full Review

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★★★★★

“Great shopping experience ”

Written on: 15/08/2012

I ordered a Charge 'Spoon' saddle on Sunday night from Triton Cycles, at an excellent price; the cheapest on the Internet. It arrived first thing on Tuesday and that was with free delivery! It was an excellent shopping experience and I will certainly check them out next time I'm buying stuff. I can also report that the Charge 'Spoon' saddle is really excellent value for money and is one of the best fitting saddles (for me) that I have even ridden on… Read Full Review

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★★★★★

“TOP CLASS”

Written on: 10/08/2012 by P.C1974 (1 review written)

I would highly recomend Triton, orderd bike on Tuesday deliverd on Thursday, also its nice to get a company to deliver to the scotish highlands free of charge, value for money quick delivery top class… Read Full Review

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