Triton Cycles Reviews - www.tritoncycles.co.uk

★★★★☆
4.0 / 5
103
77% of users recommend this
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Latest Reviews

★☆☆☆☆

“Appalling service”

Written on: 24/01/2016

I order a cycle jacket as a Christmas gift. I got a response saying order had been received but no details about when it would be delivered. Christmas came and went with no delivery. I phoned after New Year and was told an email has been sent saying it would be delivered to the shop by 10th Jan 2016. I never received said email. I phoned again to be told that the jacket had been discontinued. An email was sent previously informing me of this which, I never received. I asked for a full refund… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 02/10/2015 by NolaVogel (1 review written)

Purchased a bike on 21/09/15 I was given a delivery date, waited in all day, but no bike. After contacting them they said it would be the next day, guess what, no bike. Eventually it arrived after a week. When I got it out of the box I discovered it was damaged (internal cable to rear brake faulty) & that I had to build it by that I mean attach, brakes and aligne pads, index the gears, tighten headset attach bar tape & crimp ferrules to cable ends. The web site says all bikes are fully tested… Read Full Review

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★★☆☆☆

“Poor....”

Written on: 07/09/2015 by Aryannao11 (1 review written)

I ordered a bike in the sale, i called to ask details about the bike such as stem size and various other information. At no point were they able to answer over the phone and didnt bother responding to my mails. I thought i would order the bike anyhow due to the price, when I went to order they told me it was out of stock although order went through online and payment was taken, then I contacted them and a few days later the bike appeared in their stock. They were supposed to send pedals and… Read Full Review

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★★★★★

“Purchased Goods”

Written on: 23/01/2015 by Alani28 (1 review written)

Purchased Salsa Anywhere Cage, surly decals. Informed the cage was out of stock and would be delivered by a given date. Contacted store a couple of times staff always polite and answered the phone promptly. All goods arrived and happy with level of service. Nothing too dislike… Read Full Review

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★★★★★

“Brilliant service from genuinely helpful staff.”

Written on: 14/01/2015 by RetailBen (2 reviews written)

What a fantastic experience. Found a bike I liked online, and emailed to ask about possibility for them to build and me to collect. This was handled brilliantly by their staff who built the bike for next-day collection free of charge. They also sent me the size guide to ensure it was right for me. On collection the bike was presented beautifully and they explained the key features - even helping me select cost-effective additional items. I couldn't be happier and would whole-heartedly recommend… Read Full Review

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★★★★★

“Cannot fault these guys. ”

Written on: 31/12/2014 by LeeE.fax (1 review written)

As a long time BMX fan and collector I was dubious about buying from these after reading the reviews herein. How wrong I was. I emailed asking about a bike, SE Racing Floval Flyer 24" in tuff guy tan. Got an email back in 12 hours telling me exactly what I wanted to know and boom! 12 hours later it's in my house. Unmarked and with the freebies I was promised Would highly recommend… Read Full Review

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★★★☆☆

“Good but not great”

Written on: 26/12/2014 by 272Fry (1 review written)

The 2014 bike that was advertised and that I ordered wasn't in stock. However, I was contacted quickly by email and offered the 2015 model at a discounted price, which I accepted and which was quickly despatched and delivered. The bike arrived needing fairly significant assembly and set up - not an issue for me as I am a fairly competent home mechanic, but would have needed doing by a local shop if I was unsure what I was doing. I'd guess that Triton hadn't opened the box from the bike… Read Full Review

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★☆☆☆☆

“Slow and not really in-stock”

Written on: 18/12/2014 by Nicolas91 (1 review written)

Very slow at replying to my emails in regards to obtaining an alternate or a refund on the item that I ordered which the site stated that it was instock at the time of purchase. Ordered on the 20th nov 2014 and I am still waiting! Most recent email sent 5 days ago and no reply. … Read Full Review

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★★★★★

“Bontrager 180 softshell jacket ”

Written on: 01/12/2014 by Bullockeb197 (1 review written)

I ordered my jacket from Triton Cycles as it was the cheapest price. Great service and kept informed when the item was due to be delivered. Unfortunately it was too small and had to be exchanged for another size. No problem to them and my new jacket arrived very quickly… Read Full Review

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★★★★★

“bought tyres”

Written on: 29/11/2014 by Braylonu181 (1 review written)

and there's nothing bad to say. The item arrived fast using DPD which are one of the better couriers. They kept me well informed the whole time, of the delivery process. I cannot comment heavily on pricing nor returns as I neither returned any items, nor were the tyres I purchased 'commonly enough available' in this country. The mere fact they stock an item that is hard to acquire is a plus… Read Full Review

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★★★★★

“Cycle Light Purchase”

Written on: 28/11/2014 by RobertCarroll (1 review written)

I ordered a Bontrager Ion 700 Cycle Light which was very competitively priced and arrived within 48 hours. I was informed of dispatch and delivery parameters and cant fault the service. I found the web-site easy to use with an over view of product information. A link to further reviews/details of this product could be helpful… Read Full Review

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★★★★★

“Fabric saddles”

Written on: 28/11/2014 by Whittakerkz41 (1 review written)

Have bought two saddles from Triton cycles both great value and the best upgrade to my road bike and mountain bike .. quick efficient service from Triton = happy customer… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/11/2014 by cagey28 (2 reviews written)

I have to admit that having read some of the reviews on this website I was a bit apprehensive about the service I might receive. I ordered a Fabric Scoop saddle. The email stated that the product would be sent out within 2-3 days which is exactly what happened and was delivered by DPD to my workplace at the time stated by them. Very happy with the service and with the product which was far cheaper than other sellers… Read Full Review

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★☆☆☆☆

“Absolutely useless bunch of liars”

Written on: 22/11/2014 by KendraDillon416 (1 review written)

i ordered a sprocket and chain and they said it would be dispatched within 24 hours which it didn't. after i waited for about a week i rung them up to see if had been dispatched or not and they said they'll dispatch it the next day so i waited another week and it still didn't come. i rung them up again to see if they really had been dispatched and they said it has. so i waited another few days and it didn't come… Read Full Review

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★☆☆☆☆

“Good price but very slow”

Written on: 14/11/2014 by 394McKenzie (1 review written)

Ordered an expensive bike from them which was showing as available on their web site. Three days later received an email telling me that it was no longer avalaible. They provided me with several alternatives and ended up having to pay an extra £100. Promised to get delivered within two days but two weeks later I am still waiting ! and now they have stopped responding to emails… Read Full Review

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★★★★☆

“SE Bikes”

Written on: 03/10/2014 by Bo152 (1 review written)

We have just taken delivery of our 4th bike from Triton Cycles. Their bikes are very competitively priced and delivered very quickly with no hassle - which is why we keep going back!… Read Full Review

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★★★★★

“Bontrager Circuit helmet crash guarantee”

Written on: 01/10/2014 by TheSeamouse (1 review written)

I bought the Bontrager Circuit Helmet from Triton Cycles for a great price. Though my colour scheme was not in stock, this was made clear at the time of ordering with a provisional date for despatch. All very easy at checkout and when I enquired regarding the progress over the phone, Triton Cycles' very friendly staff were very helpful in updating me. Received my Helmet to order in good time. Unfortunately I was in an accident within 2 months of buying the helmet (which saved my noggin)… Read Full Review

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★★★★★

“100 percent happy will use again”

Written on: 21/09/2014 by dlSalisbury176 (1 review written)

Realy happy with the order fast delivery will use again and again . The prices are very computable and the service is out of this world… Read Full Review

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★★★★★

“Prompt, well packaged, well pleased!”

Written on: 21/09/2014 by 136Dowling (1 review written)

My order (fabric Scoop Saddle), was dispatched 4 minutes after I had clicked the buy button. Sent by DPD next day (Often the best delivery service), arrived exactly on time. Well packaged, they even sent a complementary magazine. My experience was exemplary - buy with confidence… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 21/09/2014 by Rohan394 (1 review written)

Ordered two tyres over 3 weeks ago (both listed as in stock at the time of the order). A good price and "usually dispatched within 24 hrs" quoted on their web site. A week later I telephoned them to see where my order was to be told that the Bontrager XR4 was out of stock and I should have received an email. (no email was received) They were apologetic and assured me stock was due in a few days. Telephoned today (3 weeks later) to see where my order was to be told that the Bontrager XR3… Read Full Review

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