Ordered on 27 Dec midday problem solver mismatch adapters (allows use of sram triggers on shimano xtr brake). Site had said normally dispatch within 24 hours and item in stock. There was potential for dispatch on 30th, 31st and Jan 2. Didn't hear from them so cancelled order and went with one of the bigger competitors. They did reply promptly to my cancellation. Small item, not sure why they just didn't jiffy bag it and post it and make easy money. Price was full retail, but there was free postage offered. Stock range didn't seem great (I am usually interested in mtb and racing bike parts). My preference would normally be chain reaction or wiggle (although have been with planet x, merlin, ribble, etc). In comparison ordered further goods from Chain reaction on 25th and had goods on Saturday 28th.
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