Written on: 24/06/2013 by Casualcommuter (1 review written)
Returned a faulty brake handle to them. The fault had caused some other damage on the handle through use and they claimed that the other damage meant that the fault was not a warranty issue (even when the fault was clearly the cause of the other damage). I did get a clear email exchange with them (although I had to prompt them once I had returned the item since I did not hear much from them after the return). They have communicated fairly well with me, but I'm not happy with the outcome. The handle was a part on an expensive bike I purchased from them and I'd probably not use them again.
I think the general tone of reviews here is fair for them. They offer very good prices, but customer service and aftercare is not what you would hope.
As rated by our community of reviewers
" My favourite outdoor supplies company " Read More
Written by Westy30
" Fast efficient and competitively priced " Read More
" Excellent service " Read More
" Efficient and prompt! " Read More
" Still in business? Calls get cut off, no response to emails " Read More
Written by Tina_Russell