No communicatio & no stock!

Click here if this is your business
★★★★☆
4.2 / 5
80% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

kkmcold's review of Triton Cycles - www.tritoncycles.co.uk

★☆☆☆☆

“No communicatio and no stock!”

Written on: 02/05/2013 by kkmcold (1 review written)

Really disappointed with this lot.
Order confirmed for a pump and bib shorts.
Waited several weeks- nothing
Emailed them- nothing!
Then two weeks later as I had received a package, which was left at the post office that i couldn't reach and thought it may have been them- it wasn't!
Called- engaged x 4
Called spoke to a girl who was polite but told me they no longer had the pump or the bibs in the size i had ordered.

So no order 2 months later and no communication
1 stars generous for polite cust service (if rubbish) and for having the items in the first place

  • Goods purchased & cost

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tritoncycles's Response to kkmcold's Review

Written on: 24/06/2013

We're very sorry that we couldn't complete your order and that you found it difficult to get through to us.

An email was sent to you within 48 hours of your order to explain that unfortunately the items you had ordered were sold out.

Always best if you don't hear from us within a couple of days to give us a call as we do aim to process all orders within 1-2 days, don't leave it so long to get in touch! :)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review