Written on: 13/03/2013 by Chrisinhove (1 review written)
Website said the Surly forks I wanted were in stock, so I ordered them on a Wednesday. Got an automatic email confirmation immediately. Hadn't heard anything by the following Monday, so started reading the online reviews and started to worry...
After a couple of tries, got through on the phone, very friendly and polite, where the order was checked, and I was told it would be with me tomorrow. Heavy snow the following day meant nothing was moving, but the forks arrived that Wednesday.
So, overall, I am entirely satisfied. Communications, order tracking etc could be better, I suppose, but would I want to pay more to achieve that? Probably not.....
As rated by our community of reviewers
" Slow shipping, Poor customer service " Read More
Written by jiggityjake
" Always reliable " Read More
" Excellent service throughout. " Read More
" Great " Read More
" Custermer satisfaction " Read More