Good item, poor service

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Tredz www.tredz.co.uk

★☆☆☆☆

“Good item, poor service”

Written on: 15/11/2013

I ordered some gloves, only to be sent the wrong gloves in the wrong size. Tredz has now replaced the gloves, with the correct pair, but the process of sending the gloves back was a hassle.
Something seems to go wrong every other time I order from Tredz. Last year the same thing happened with a saddle, and that was even more of a hassle to get sorted.
Tredz might have some of the cheapest prices, but the service is lacking.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Tredz_Bikes's Comment

Written on: 15/11/2013

Hi,

Thank you for your review and comments. We are sorry that you have experienced problems while shopping with us.

Please be assured that we are making every effort to streamline our processes so that these instances do not occur in the future.

If you would like to discuss things in more detail, please call or email where one of our customer services team will be happy to assist you.

Best Regards,

Tredz Bikes

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