Forgot about me!

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

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steam41's review of Tredz www.tredz.co.uk

★★★☆☆

“Forgot about me!”

Written on: 07/11/2013 by steam41 (1 review written)

Ordered a small item from Tredz due to the excellent price. Money came out immediately but a week later I had heard nothing more. Emailed Tredz and they replied that they had literally forgotten to fulfil my order and the item had since sold out but more would be coming in. So waited about another week and the order turned up!
Question is - would they have noticed that I had been forgotten about if I hadn't emailed them?

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Tredz_Bikes's Response to steam41's Review

Written on: 08/11/2013

Hi,

Thank you for your review and comments. We are very sorry for the problems you experienced with your order.

Please be assured that the IT department are currently investigating how this could of occurred, with a view to preventing this issue in the future.

If you would like to discuss anything further, please call or email us where one of our customer services team will be happy to help you.

Again, please accept our apologies for the inconvenience caused.

Best Regards,

Tredz

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