Written on: 26/10/2013 by kurayamino (2 reviews written)
The guys and girls over at Tredz have been absolutely fantastic, having worked in some form of customer services for 12 years I am a real stickler for good customer services and am often the first the point out bad customer services.
Tredz went well beyond what I would consider good customer services, we exchanged well over 40 emails, they helped me pick the right bike for me and were completely happy to go over every detail to make sure I got the bike I was looking for. Including matching the price. Often these emails would receive instant replies.
When my bike turned up it was in perfect condition, everything was wrapped superbly well there is no way the bike could have sustained any damage in transit. The bike was also put together amazingly well. I only had to turn the handle bars and tighten them and fix the peddles, which also came in a separate bag because they had put grease on them so the bike was 100% ready to go. Honestly cannot fault them at all.
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Written by clansley