Written on: 22/10/2013
I ordered 5 items which I checked were all showing as 'In Stock' on the website. About 4 hours after I placed my order I received a phone call from Tredz saying that 1 item was not in stock and another item would have to be ordered from the suppliers which would take about a week & so may not be with you for 10 days.
Whats the point of showing 'in stock' items when they're not in stock, I thought that was the whole point of displaying up to date info... Sort it out!
3 days after I ordered from Tredz I received an email saying your goods have been dispatched. Why does it take 3 days to dispatch the items? They then took 2 further days to arrive. On the same day that I ordered from Tredz I also ordered items from 3 other online shops, & a shop in Taiwan. All 3 other shops delivered within 2 days, & the items from Taiwan only took 6 days. Poor service Tredz
When the package did arrive, it was a huge box the size of typical computer desktop hard drive & everything was rattling around in it. I'd only ordered a seat post, a stem & some bar tape. They had just put the 3 items into a massive box that was capable of holding at least 6 times the quantity. Luckily nothing was damaged. Why use such a massive box for 3 small items & why did you not at least try to pack it with bubble wrap or some other equivalent.
All in all pretty disgraceful. Incorrect stock info, long delivery time, poor packaging. I will never recommend you to anyone. Definitely shop elsewhere
As rated by real users
" All the way to NZ " Read More
" No delivery and no help! " Read More
" Excellent communication and delivery " Read More
" Very poor customer service " Read More
" Terrible service " Read More