Fast turnaround on returned item

Tredz www.tredz.co.uk
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Yvonne101's review of Tredz www.tredz.co.uk

“Fast turnaround on returned item”

★★★★☆

written by Yvonne101 on 21/10/2013

Bought a Knog USB rechargeable rear light but it was faulty so had to return it. Exchanged no problem but still had to pay for P&P to return it despite the product being faulty and not just a case of me not liking the light. Would be good if they could refund the P&P in cases such as this.

  • Knog USB rechargeable rear light

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Tredz_Bikes's Response to Yvonne101's Review

Written on: 21/10/2013

Hi,

Thank you for your review and comments. We are very sorry that you have not received a prompt refund for the P&P you outlayed to return the item.

Please be advised that we do cover the postage for the return of faulty products and will be able to do this for you as soon as you contact our customer services team.

You can do this by calling or emailing, where one of the team will be happy to assist you.

Best Regards,

Tredz

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Yvonne101's reply to Tredz_Bikes's Comment

Written on: 21/10/2013

Apologies, my fault for not reading the small print!

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