Written on: 19/10/2013
Very helpful pre-sales information via the on-line chat system. Staff all extremely knowledgable helpful and pleasant. On-line ordering and payment was smooth and slick. Within hours of ordering (Friday afternoon) I received a phone call advising me of my delivery date (Tuesday) - I was impressed. Unfortunately the delivery contractor (TNT) really let the whole process down. Firstly on the promised delivery date I was at home all day yet nothing arrived. When I rang TNT they claimed that they had tried to deliver at lunchtime but no-one was at home - a blatant lie! They promised delivery by lunchtime the next day - and I stayed in again - but once again no delivery! After several more calls with TNT they located the bike at my local depot and arranged a priority delivery the same afternoon. When I called Tredz they said that they had had a number of problems with their delivery contractor so maybe they will be making changes.
Overall- VERY impressed with Tredz and I will definitely buy from them again.
As rated by real users
"SNOW BOOTS WRONG SIZING" Read More
"Great Van shoes" Read More
"Wilson driver" Read More
"Service is excellent. However..." Read More
"Football shirt" Read More